Chris Figueredo

Nissan of Torrance responded

Hello Joe, thank you; we appreciate your feedback! We are glad that Chris provided a good experience and apologize for the longer than expected wait time. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Frankie, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Joyce, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Ryan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. It is experiences like yours that really keep our team motivated! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We are disappointed to hear that you did not have a more positive experience. We'd like the opportunity to discuss this with you. Please reach out to us at (310) 536-4000 x2225 or x2249 at your earliest convenience. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you; we appreciate you choosing Nissan of Torrance for your vehicle needs. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, our team strives to deliver an excellent experience and glad to hear your visit with Chris was the case. If you have further needs or questions, please reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Karna, we are so pleased you enjoyed your visit to Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Ron, thank you for taking the time to tell us about your experience with our team. We are disappointed to hear that your past experience was not the best. However, I am happy to hear that Capri was able to turn your experience around and make it a positive one. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Aniko, thank you for taking the time to provide feedback regarding your visit in January. Firstly, I want to sincerely apologize if you felt that our Advisor was condescending or overly focused on money during your visit on July 13, 2024. It is never our intention to make any customer feel uncomfortable or undervalued. We aim to create a welcoming environment where our customers feel respected. During your 1st visit with Richard back on July 13th, we performed an oil change and tire rotation. This is a standard maintenance to maintain the health of your vehicle. Our Advisors are trained to provide recommendations based on the condition of the vehicle. Based on the CarFax history you are the 5th owner of the 2013 Sentra and was just purchased in 2024 by you. We must consider the year and miles as the prior owners may have not performed the necessary services or repairs. This may have been the cause for the recommendations made on your 2nd service visit as there were quite a few codes discovered during the diagnostic. These findings and repairs are crucial for ensuring the safety and reliability of your vehicle. While we understand that this may have been unexpected, it is part of our responsibility to inform you. If our team did not address your dashboard light concern or tire replacement estimate, we encourage you to contact our team so that it can be addressed promptly. We appreciate your business and hope to have the opportunity to serve you better in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager