Chris Figueredo

Nissan of Torrance responded

Hello Crystal, we understand that when you make an appointment you expect a timely service, and we strive to meet those expectations. While we aim to complete oil changes efficiently, several factors contribute to longer wait times. In addition to your oil change, our technicians perform a multi-point inspection, a battery check and a car wash. These extra steps are intended to enhance your overall experience but can also extend the duration of your appointment. Your feedback is invaluable in helping us improve as we are continuously looking for ways to minimize wait times. If you have any further concerns or questions, please feel free to reach out to us at 310-536-4000 x2225 or x 2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to find out how we can better assist you. If you are willing, please contact us (310) 536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we sincerely apologize for the inconvenience you experienced regarding the receipt for your most recent service visit. We understand that receiving a receipt is a very important part of any transaction, and we regret that our system issues impacted your experience. Our system being down was unforeseen, our team would be happy to send you a copy of your repair order. Unfortunately, your username is "none23" therefore would need your full name to be able to further assist you with your request. Please email me directly at ereyes@ntnissan.com, with your full name, phone number and on the subject line please write "requesting copy of my recent RO" I will be happy to scan it over. We take professionalism very seriously and strive to provide excellent service at all times. We value your feedback and business. Thank you once again for your understanding. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jose, thank you for sharing your positive experience! We truly appreciate you letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Steph! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Nissan of Torrance! We truly appreciate your feedback, thank you! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hola Lidia, muchas gracias por sus excelentes comentarios sobre su reciente experiencia con nuestro departamento de servicio. Estamos aqui para lo que se le ofresca. Hasta la proxima, se cuida! Saludos Hamables, Elizabeth Reyes Gerente de Relaciones al Cliente