Cheyenne Black

Bryan College Station Toyota responded

Thank you so much for your thoughtful feedback! Here at BCS Toyota we truly believe in building lasting relationships and it warms our hearts to hear that Scott made you feel like part of the family during your car hunt. His expertise and friendly approach truly shine, and we’re thrilled you left confident in your new RAV4. Cheyenne’s relaxed style and ability to find creative solutions really help make the finance process smooth, too. We will pass along your kind words to Scott and Cheyenne, they will be overjoyed to hear how they made such an impact on your car-buying experience. Your high recommendation means a lot to us, and we can’t wait to welcome you back whenever you’re ready for your next adventure! We hope you enjoy many happy miles in your new Rav4!

Bryan College Station Toyota responded

Thank you for your feedback. We're glad to hear your experience was generally fine, but we sincerely apologize for the inconvenience of having to return due to the pricing issue. We strive for efficiency and clear communication, and your input helps us improve. We appreciate your understanding and hope to provide a more seamless experience in the future.

Bryan College Station Toyota responded

We sincerely apologize for the long wait time you experienced during your visit. We understand that spending over four hours finalizing a deal is frustrating, and we should have been more efficient. Your feedback is valuable, and we will use it to improve our processes and better serve our customers in the future. Thank you for bringing this to our attention!

Bryan College Station Toyota responded

I’m truly sorry to hear about your experience and the way you felt during your visit. It's never our intention to make anyone feel disrespected, especially in front of family. I understand how frustrating this must have been, and I sincerely apologize for the impression it left on both you and your son. We take feedback like yours seriously, as it helps us improve our service. I’d like to understand more about what happened and work towards a resolution. If you’re open to it, please reach out to me directly at rchandler@purdygroupusa or 979-776-0404. Your experience matters to us, and I’d appreciate the opportunity to make things right. Rusty Chandler General Manager

Bryan College Station Toyota responded

We’re glad to hear that Trevor provided you with excellent service! However, we apologize for your experience regarding the GPS tracking requirement. We strive to be transparent and respectful of our customers’ preferences, and your feedback is important to us. Thank you for sharing your thoughts, and we’ll take this into consideration as we continue to improve our services. If you have any further concerns, please feel free to reach out!