Cheyenne Beaver

Lou Sobh Kia of Newnan responded

Thank you for your kind feedback and for choosing Lou Sobh Kia of Newnan. We’re pleased to hear that you experienced excellent customer service and found our team to be professional and courteous. We truly appreciate you sharing your experience and look forward to serving you again in the future.

Lou Sobh Kia of Newnan responded

Thank you for sharing your experience and for choosing Lou Sobh Kia of Newnan! We’re glad to hear your 9 AM appointment for your oil change, filter, and tire rotation was completed in just an hour. We appreciate you trusting our service team and look forward to helping you again at your next visit!

Lou Sobh Kia of Newnan responded

Thank you so much, Matt! We’re thrilled to hear that Sean provided such a thorough and friendly experience. It means a lot to know that, compared to your past car‑buying experiences, Sean and the team at Lou Sobh Kia of Newnan truly stood out. Your strong recommendation is greatly appreciated. Well done to Sean indeed — and thank you for choosing us!

Lou Sobh Kia of Newnan responded

Thank you so much for sharing your experience! We're thrilled to hear that your EV9 service visit was impressive from start to finish. Our team works hard to make every step efficient, transparent, and easy to navigate, so it’s great to know you felt well‑informed and appreciated throughout the process. We’re grateful for your trust in Lou Sobh Kia of Newnan and are glad you left feeling confident in the quality of our work. We look forward to taking care of you and your EV9 for many miles to come!

Lou Sobh Kia of Newnan responded

Thank you so much for the kind words! We love hearing that you feel like family when you’re here — that’s exactly the experience we strive to create. We’re glad we could get you in and out quickly, too. We appreciate you choosing Lou Sobh Kia of Newnan and look forward to seeing you next time!

Lou Sobh Kia of Newnan responded

Hi Amy, Thank you for taking the time to share this feedback. We sincerely apologize for the frustration and disappointment you experienced during your visit. Not having your appointment on record, the service light not being reset, and the wheel lock not being installed are all valid concerns — and we understand why this left you questioning the work performed. While we’re glad Cheyenne was able to accommodate you, we clearly fell short in other areas, and that is not the standard we strive for. We would truly appreciate the opportunity to review your visit, confirm the services completed, and address the outstanding items immediately. Please reach out to our service management team at your convenience so we can make this right. Your trust is important to us, and we hope to have the chance to restore your confidence in our service department.

Lou Sobh Kia of Newnan responded

Thank you so much for the review! We're glad to hear our service team was able to take care of your recalls and that everyone treated you kindly. We appreciate you choosing Lou Sobh Kia of Newnan — thank you for trusting us with your vehicle!

Lou Sobh Kia of Newnan responded

Thank you so much for sharing your experience, Audrey! We’re glad to hear everything felt positive and professional during your visit. Our team strives to be kind, transparent, and informative without ever applying pressure, so it’s great to know that came through. Even with a bit of a wait, we’re happy you felt the service was honest — and we’re especially pleased you appreciated getting your car back clean. Thank you for choosing Lou Sobh Kia of Newnan! We look forward to serving you again.

Lou Sobh Kia of Newnan responded

Thank you for sharing your experience. We sincerely apologize for the confusion and inconvenience you encountered during your visit. We understand how frustrating that must have been, especially with the miscommunication about timing and the part availability. Since some time has passed, we hope the issue has been fully resolved and that the correct part was installed without any further trouble. If for any reason this has not been taken care of, please reach out to our service team directly so we can address it right away. Your satisfaction is very important to us, and we appreciate the opportunity to make things right.