Charles Rodriguez

Last Saturday, my wife was driving the GLE 350 and the front left tire blew out . Call my service rep and he said they had the tire in stock. Mercedes roadside service picked up the car within two hours a front left tire blew out . Call my service rep and he said they had the tire in stock. Mercedes roadside service picked up the car within two hours and took it to them and they took care of everything couldn’t ask for a better service in my life.. More

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Hello Orlando Bravo handled the service appointment with professionalism and was extremely knowledgeable. I can tell you I have a Black label from Lincoln and they really need to up their game to truly bec professionalism and was extremely knowledgeable. I can tell you I have a Black label from Lincoln and they really need to up their game to truly become a "luxury" brand. My EQS had some issues that was remedied. More

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MB of Cutler Bay delivers A+ service. Can’t thank the service department enough for making it easy. Special thanks to Charlie, Nicholas and Jose. You have a great team! Can’t thank the service department enough for making it easy. Special thanks to Charlie, Nicholas and Jose. You have a great team! More

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Once again, I had an exceptional experience with the service department at M-B Cutler Bay. They are true professionals. service department at M-B Cutler Bay. They are true professionals. More

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Outstanding customer service! I have been a customer for over 10 years. I would not go to any other place! I have been a customer for over 10 years. I would not go to any other place! More

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I have been a customer for over 10 years. I would not go to any other place. My service department is amazing. Damian and Charlie Rodriguez always outstanding! They provide the best servi I would not go to any other place. My service department is amazing. Damian and Charlie Rodriguez always outstanding! They provide the best service! I honestly can't ask for better service!! Ira Jones, no longer in sales. WOW! I miss him! I had the best experiences him when I leased two cars with him. Boy, did he have patience with me. He is now a MANAGER. Look for him if you need any help in the sales area but don't take him to another dealer!!! He stays with us at MB! More

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Cutler Bay Mercedes Benz Very professional and friendly. Excellent work and will treat you like family Excellent work and will treat you like family More

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First time customer and I must say a very pleased customer. Regina was the service rep assigned to me and I couldn’t be happier. What an amazing human being. Kind, professional, friendly, and most im customer. Regina was the service rep assigned to me and I couldn’t be happier. What an amazing human being. Kind, professional, friendly, and most importantly competent! Thank you Regina :) More

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Luis Gutiérrez and his entire team ( Janyl Henriquez, Daniel Baster ,Walter Camacho and Lorenzo Veloz ) at Cutler Bay made me feel like a valued client. The overall experience was exceptional. Daniel Baster ,Walter Camacho and Lorenzo Veloz ) at Cutler Bay made me feel like a valued client. The overall experience was exceptional. More

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Staff very professional and efficient. Vehicle pick up service very appropriate during the pandemic situation. Pick up service driver very courteous and my request has been followed (sorry, I do not know service very appropriate during the pandemic situation. Pick up service driver very courteous and my request has been followed (sorry, I do not know her name). More

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