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Charles Prayor
Charles Prayor at Jim Ellis Buick GMC Mall of GA

Charles Prayor

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.5
69 Reviews
4.5

69 Reviews

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69 Reviews of Charles Prayor

July 06, 2025

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Employee Rating

The car service was quick and all issues with the car were well explained. The team was polite. More

by Gregory
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 09, 2025

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2025

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Employee Rating

My appointment was at 10:30, oil change was completed at 2:30. The car also was not complimentary washed. Parts for windshield were ordered and radio update successful. The wait time and lack of perks for b More

by SHANNONROSEMARRIOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 24, 2025

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

June 15, 2025

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Employee Rating

Nice dealership. Richard was very professional and helpful. Bought the vehicle through my credit union. More

by chayes578
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sami Karaki, Richard Newton, Jason Ropp

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Jun 17, 2025

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2025

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Employee Rating

It was great. Completed quickly and were more than fair cost wise. They do listen. More

by JANDJHILLOAC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 14, 2025

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction! Until the next time we meet, take care!

June 05, 2025

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Employee Rating

I was not aware they were charging me to look at the vehicle. I was mot happy. More

by LJSMOTCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 23, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 23, 2025

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Employee Rating

Great guy . Very professional. Communicates well. Send me Lyft to pick my truck up. Thank you More

by Bamwayk70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Apr 25, 2025

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

April 09, 2025

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Employee Rating

My service advisor, Charles did a great job assisting me with the service needed on my truck. More

by scottparr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2025

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 19, 2025

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Employee Rating

my communication with Charles was excellent. He was a great service advisor to work with. More

by charlotteh0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 23, 2025

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

March 14, 2025

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Employee Rating

They problem was not resolved. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care. More

by BRANDON@BIGCHROME.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Stecker, Kim South, Christie Ledbetter, Nick Rose, Melissa Toole, Brandon Cannon, Tom Floystrop , Rina Centeno, Anna Rogers

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Mar 23, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this to our attention. Please reach out to us so we can work towards a resolution. We hope to hear from you soon. All the best, Jim Ellis Buick GMC Mall of Georgia (770) 872-0884

March 14, 2025

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Employee Rating

Thanks as always to the team and Brandon cannon thank you very much for all your great work and attention More

by Dora galindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Cannon

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Mar 16, 2025

Jim Ellis Buick GMC Mall of GA responded

Dora, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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