Charles Henn
Charles Henn at Oakes Kia
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Charles Henn

Sales Consultant

Oakes Kia

2900 Burlington St
North Kansas City, MO 64116

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4.5
8 Reviews
4.5

8 Reviews

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8 Reviews of Charles Henn

February 20, 2025

Dealership Rating
Employee Rating

I love my new Kia! Friendly and professional staff. Later after the deal was done there was a small issue but Chuck and the staff made sure I was very well taken care More

by parkerdayane
Recommend Dealer
Yes
Feb 20, 2025

Oakes Kia responded

Parker, we're delighted to hear you love your new Kia and that Chuck and the Oakes Kia team took great care of you. Thanks for sharing your experience with us!

January 29, 2025

Dealership Rating
Employee Rating

Any issues encountered were resolved to my satisfaction. I will be back for my service. More

by CARLAD888
Recommend Dealer
Yes
Jan 31, 2025

Oakes Kia responded

Thank you, Carla, for sharing your experience at Oakes Kia. We are glad our team resolved your concerns! See you next time.

January 17, 2025

Dealership Rating
Employee Rating

I think we received the wrong survey. I am not sure who Dillon and Seth are. We had different salespeople. More

by juliginn
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2025

Oakes Kia responded

Thanks for bringing this to our attention. We'll look into the mix-up and ensure you receive the correct survey from Oakes Kia. If there's anything else we can assist with, please let us know!

January 16, 2025

Dealership Rating
Employee Rating

Chuck was my salesman and he was great to work with. The best part was that there was no hassle car buying. More

by tthornton888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dillon Corniels

Jan 16, 2025

Oakes Kia responded

We're delighted to hear that Chuck made your car-buying experience hassle-free at Oakes Kia! Thank you for sharing this positive feedback with us.

November 30, 2024

Dealership Rating
Employee Rating

Very up front no games chuck was super good and the manager was super too. More

by jmihesuah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Reves, Bob Lackland

Dec 03, 2024

Oakes Kia responded

Thank you for your kind words! Chuck and the Oakes Kia team will appreciate the shoutout!

November 30, 2024

Dealership Rating
Employee Rating

Had a great experience, Lacy let me drive ever car that I wanted to and helped me get everything that I wanted in my car. More

by tamara.finley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2024

Oakes Kia responded

We're delighted to hear that Lacy provided you with a great experience at Oakes Kia! It's fantastic that she helped you find everything you wanted in your car. Enjoy the ride, and thanks for choosing us!

October 11, 2024

Dealership Rating
Employee Rating

They did a great job helping me find the vehicle that I was looking for and everything that I wanted. More

by bjustinsk8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 11, 2024

Oakes Kia responded

We're delighted to hear that our team at Oakes Kia helped you find the perfect vehicle with everything you wanted! Thank you for choosing us and sharing your experience.

September 05, 2024

Dealership Rating
Employee Rating

They sold me a used truck and a few days later called me to see how it was going. I told them it needed a brake light switch, blower motor, the doors try to come open when turning lock and unlock lights com More

by Dennis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ramzi Alamawi , some guy named chuck

Sep 05, 2024

Oakes Kia responded

Dennis, I'm concerned to hear about the issues with your truck and the lack of support you received. This is not how we aim to treat our customers, and I would like to help resolve these concerns for you. Please reach out when you can so we can discuss this further. Thank you, Stephen Hill - GM/Partner | Oakes Auto Group - 816-474-2900

Sep 13, 2024

Dennis responded

Update, I reached out and emailed them they did respond they asked me what my issue was I restated the issue a week ago he said he would investigate… the outcome is no reply, no satisfaction, nothing. I even sent a follow up email that was not responded to. I since fixed the cruise myself, brake light switch, blower motor myself and found out the dome light issue is the door latches failing… and still a bad clunk in the front end. At this point with the poor treatment, the lip service to look good in the review I have to agree with the advice I was given by even their employees don’t buy through Oakes, you can find your car somewhere else and the overall experience and customer care after the fact will be better. I was completely ready to remove this review and update it to a positive review but how can I?

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