Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

Contact Me
4.6
91 Reviews
4.6

91 Reviews

Write a Review

91 Reviews of Charles Hassoun

November 05, 2025

Dealership Rating
Employee Rating

Dealership is very clean, service advisor was very respectful and courteous. Felt very comfortable with his attitude. I commend Jerrymiles Esmele More

by chavahita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 04, 2025

Dealership Rating
Employee Rating

No communication on the vehicle and status. Showed the vehicle was completed and dropped off but was not. Manager called after a message was sent to GM but didn't seem to care or want to make More

by matekovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 05, 2025

Group 1 Ford El Paso responded

Thank you for sharing your feedback. We understand your concerns regarding communication, and we're glad we had the opportunity to discuss this matter directly. We appreciate your time and the chance to address it with you. Our team is committed to improving and ensuring a better experience moving forward.  If you have further questions, please contact me at lvargas@group1auto.com Lorenzo Vargas Service Director - Group 1 Ford of El Paso

October 25, 2025

Dealership Rating
Employee Rating

Great service and amazing attention to the customer! Would highly recommend to everyone looking to invest in a new car! More

by luismanzo.74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 27, 2025

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

October 13, 2025

Dealership Rating
Employee Rating

Dealership has always exceeded expectations. Professional and courteous treatment with prompt service. Definitely returning customer. More

by OX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Myles

Oct 16, 2025

Group 1 Ford El Paso responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 05, 2025

Dealership Rating
Employee Rating

Done better in the past. Work not done professionally this time around. Service advisor was awol. More

by Cleanfreak145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Group 1 Ford El Paso responded

Thank you for bringing this to our attention. Unfortunately, we are unable to find your customer information based on your username alone. Please feel free to reach out to us so we can learn more. Thank you for your feedback. Lorenzo Vargas - Service Director - lvargas@Group1Auto.com Sasha Martinez - Customer Relations Director - smartinez@group1auto.com

October 03, 2025

Dealership Rating
Employee Rating

Great, quick service and staff is very friendly. They had my vehicle ready before the time i was told. More

by jorgeraygoza164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2025

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2025

Dealership Rating
Employee Rating

Best dealer this side of the Mississippi, I am always treated like I’m part of the family. Aaron takes care of both my vehicles and always keeps me informed of all repairs, Services due, recall’s etc. A More

by jdeagle01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Aaron Wade service advisor

Oct 03, 2025

Group 1 Ford El Paso responded

Hi, we are so happy to read such a great review about Group 1 Ford El Paso! If you have any further questions, please don't hesitate to reach out!

September 27, 2025

Dealership Rating
Employee Rating

Great customer service. Vehicle was ready in a timely manner. And they loved Chucky. Friend till the end More

by Trustinme25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2025

Group 1 Ford El Paso responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 10, 2025

Dealership Rating
Employee Rating

Good and fast service, people very nice and also good prices for services, thank you More

by Alexcalderon0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 09, 2025

Dealership Rating
Employee Rating

Service was excellent and fast. I appreciated the courteous rep. Will recommend this dealership to all. More

by Mirybaquera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2025

Group 1 Ford El Paso responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

1
...

Dealership Inventory (538 Vehicles)

new 2025 Ford Maverick car, priced at $41,120
2025 Ford Maverick
new
Black exterior
Automatic
All-wheel Drive
new 2025 Ford F-150 car, priced at $43,830
2025 Ford F-150
new
White exterior
Automatic
Rear-wheel Drive
new 2025 Ford F-150 car, priced at $50,785
2025 Ford F-150
new
Red exterior
Automatic
Four-wheel Drive
new 2026 Ford Escape car, priced at $31,935
2026 Ford Escape
new
White exterior
Front-wheel Drive
new 2025 Ford F-150 car, priced at $39,660
2025 Ford F-150
new
Gray exterior
Automatic
Rear-wheel Drive
new 2025 Ford F-150 car, priced at $75,970
2025 Ford F-150
new
Silver exterior
Automatic
Four-wheel Drive