Charles Bermudez

I have been a loyal customer of Infiniti for many years (have owned 6). From sales to service I’ve had the best experience! 10/10! (have owned 6). From sales to service I’ve had the best experience! 10/10! More

by SHANNONLOVE Verified Customer Verified Customer

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Had my car in shop. One of the things I asked for was to check rear passenger tire as it was continually losing air. They belatedly checked it and said they couldn't fin One of the things I asked for was to check rear passenger tire as it was continually losing air. They belatedly checked it and said they couldn't find anything but that they didn't have a tire immersion sink to test for leaks, perhaps I should go to America's Tire and ask them to take a look (the car was in for other service) I purchased these tires from Rsvl Infinity in October 2023. So, I drive off and several miles later the tire pressure shows to be 27 lbs. They hadn't even put air in the tire. I called immediately, but you can neve get a service rep, only the voice mail of a person that I'm not even working with. I was told to bring in car at 9AM so that it would be ready by 1PM. It was reedy at 3:30PM and the tire had not been looked at. That was another half hour. This was Thursday. It's now Saturday and no one has called me back. Guess I'll go to America's Tire. I have had 2 QX 60's since 2015. I have previously been pleased with service dept. I NEVER take my car any where else, so it doesn't feel good to leave this negative review. More

by FESTERSEN Verified Customer Verified Customer

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Just a quick thanks to Jairo Gutierrez for making our service fast and simple and a special thanks for working out an after hours pick up Great all around service fast and simple and a special thanks for working out an after hours pick up Great all around More

by Dcvestvm Verified Customer Verified Customer

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Always excellent service . Outstanding communication and customer support . Parts dept was also outstanding. I highly recommend Infiniti of Roseville CA Outstanding communication and customer support . Parts dept was also outstanding. I highly recommend Infiniti of Roseville CA More

by KERRY1919 Verified Customer Verified Customer

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Micah was very helpful in explaining all out options and his reccomendations. We needed a new key fob and it was out of stock but he ordered one for us and set up our follow up appointment for us. He was th his reccomendations. We needed a new key fob and it was out of stock but he ordered one for us and set up our follow up appointment for us. He was the best service advisor we have worked with at this dealership and we have been coming here for over 5 year now. A+ service. More

by Cory Matz Verified Customer Verified Customer

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Micah is awesome and so friendly. Can’t wait to see your newly remodeled showroom! Can’t wait to see your newly remodeled showroom! More

by FRANCONANCY Verified Customer Verified Customer

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We were very please with our service! However, we were a little disappointed we were not able to utilize the courtesy vehicle. We purchased the extra service package and was told we were However, we were a little disappointed we were not able to utilize the courtesy vehicle. We purchased the extra service package and was told we were able to utilize the courtesy vehicle during services. I was told that since it was an oil change, we were not able to use the courtesy car despite the two hour wait. Other than that, are very pleased with Infiniti Roseville. More

by TPOMEROY Verified Customer Verified Customer

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Micah is fabulous! !! Very helpful and responsive. Still did not have the tire alerts reset after several visits. !! Very helpful and responsive. Still did not have the tire alerts reset after several visits. More

by tonillipp Verified Customer Verified Customer

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The dealership is easy to navigate and having Esther there to take care of us from pretty much the moment we pull in makes the experience at the dealership that much better! there to take care of us from pretty much the moment we pull in makes the experience at the dealership that much better! More

by NATHANFREELS Verified Customer Verified Customer

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Excellent service department and service rep Dylan . And Rodney service mechanic all amazing and friendly. And Rodney service mechanic all amazing and friendly. More

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