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Carole Edwards
Carole Edwards at Aschenbach Ford
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Carole Edwards

Service Advisor

Aschenbach Ford

1135 E Main St.
Wytheville, VA 24382

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4.6
22 Reviews
4.6

22 Reviews

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22 Reviews of Carole Edwards

August 04, 2024

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Employee Rating

Fixed it right the first time happy to have my F250 back and ready to be used More

by PATTON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TERRY Brewer

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Aug 06, 2024

Aschenbach Ford responded

Thank you so much for your wonderful review! We’re thrilled to hear that we were able to get your F250 fixed right the first time. Your satisfaction is our priority at Aschenbach Ford, and we look forward to assisting you again in the future. Enjoy your ride! Sincerely, The Aschenbach Ford Team

June 28, 2024

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Employee Rating

I like the water. It’s always cold. Know where to find the refrigerator. They don’t have imported water just some local stuff z More

by ryoungclwv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deb King, Jason Pearman, TERRY Brewer, Tristan Kiernan , Angel

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Jul 01, 2024

Aschenbach Ford responded

Thank you for choosing Aschenbach Ford for your vehicle needs. We appreciate your feedback about the water in the waiting room. If you have any further questions or require assistance, please do not hesitate to reach out to us directly. We look forward to the opportunity to serve you again. Sincerely, The Aschenbach Ford Team

June 03, 2024

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Carol is the one reason I bring my cars there. Honest, reliable and friendly. Pricing is always higher but I can handle that if folks like Carol are offering the customer service. More

by TREY_E_SMITH14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 06, 2024

Aschenbach Ford responded

Thank you for sharing your positive experience at Aschenbach Ford, Trey. We're thrilled to hear that Carol's service has been excellent for you. We always aim to provide honest, reliable, and friendly service to all our customers. We appreciate your loyalty and look forward to welcoming you back for your future automotive needs. Sincerely, The Aschenbach Ford Team

May 20, 2024

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Took truck in on time for service and finished quickly. Also did outstanding recall in a timely manner. More

by fdbard
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2024

Aschenbach Ford responded

Thank you for the 5-star review! We're thrilled to hear that you had a positive experience with our service team at Aschenbach Ford. We aim to provide efficient and outstanding service for all our customers. Please visit us again for any future automotive needs or share your experience with others. Drive safely! Sincerely, The Aschenbach Ford Team

May 18, 2024

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Employee Rating

Terri and body shop and service dept are beyond wonderful. True asset to the community More

by BIKINGBECKYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TERRY Brewer, Tristan Kiernan

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May 22, 2024

Aschenbach Ford responded

We are thrilled to hear that Terri, our body shop, and service department went above and beyond for you. Your kind words mean a lot to us at Aschenbach Ford. We appreciate your support and look forward to serving you again in the future. Sincerely, The Aschenbach Ford Team

May 17, 2024

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Employee Rating

Very friendly. We were out of state and needed an oil change. They were considerate and made sure the car was done in a timely manner. More

by GAILPD1964
Service Time
Service Communication
Recommend Dealer
Yes
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May 21, 2024

Aschenbach Ford responded

Thank you for sharing your positive experience with Aschenbach Ford! We are glad to hear that our team was friendly and considerate during your out-of-state visit for an oil change. We always strive to provide efficient service for our customers. We look forward to welcoming you back in the future! Sincerely, The Aschenbach Ford Team

May 11, 2024

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Employee Rating

Thorough, prompt, professional service while I waited in a comfortable area. Obviously, corporate expectations for employee relationships with customers are clear and well implemented. More

by PAULPHILLIPS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TERRY Brewer, Tristan Kiernan

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May 15, 2024

Aschenbach Ford responded

Thank you for your kind words! We strive to provide exceptional service to all our customers at Aschenbach Ford. We're delighted to hear that your experience reflected our commitment to professionalism and customer satisfaction. Sincerely, The Aschenbach Ford Team

May 10, 2024

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Employee Rating

Robert in sales is the shinning bright spot in your dealership. The valet service fails more than it succeeds. the parts department is capable but the dealership is not linked to the ford websites. Y More

by daxnew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Hensley, TERRY Brewer, Tristan Kiernan

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May 14, 2024

Aschenbach Ford responded

Thank you for sharing your feedback with us. We appreciate your comments regarding Robert in sales and have noted your concerns about the valet service, parts department, and dealership policies. We strive to provide excellent service and will address these areas for improvement. Please feel free to reach out to us directly so we can better understand and resolve your issues. Thank you for bringing this to our attention. Sincerely, The Aschenbach Ford Team

May 04, 2024

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Employee Rating

Service Dept. is well run enough it's nothing special when making appointments. The staff is friendly enough and helpful as well. More

by brucemanow
Recommend Dealer
Yes
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May 07, 2024

Aschenbach Ford responded

Bruce, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Aschenbach Ford Team

May 02, 2024

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Employee Rating

Service was great- my brakes and rotors were replaced promptly, service was easy to obtain and ready when promised! Thanks! More

by RANGER402M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2024

Aschenbach Ford responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Aschenbach Ford Team

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