Carmen Alicea
Carmen Alicea at Williamson Cadillac

Carmen Alicea

Express Service

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8
448 Reviews
4.8

448 Reviews

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448 Reviews of Carmen Alicea

June 04, 2025

Dealership Rating
Employee Rating

Great service, taken care more than once extremely satisfy with both the service and quality of work More

by Garcia2323
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 05, 2025

Williamson Cadillac responded

It pleases us to know that our service and workmanship have consistently lived up to your expectations. Thank you for your feedback- your loyalty means the world to us.

June 03, 2025

Dealership Rating
Employee Rating

Excelente atención mi Advisor y también el departamento de loaners ! Todo el lugar es agradable rápido y seguro al momento de hacerle servicio a mi vehículo no dudo en recomendar More

by Luis Salas
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Edgar Lacayo, Diana Garcia

Jun 04, 2025

Williamson Cadillac responded

¡Muchas gracias por su reseña! Nos alegra saber que tuvo una experiencia tan positiva con nuestro equipo y que el servicio fue rápido y seguro. Su recomendación significa mucho para nosotros.

June 03, 2025

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Employee Rating

Service as usual 8am appointment four tires four hours wait. It keeps getting better and better. More

by BLUMPKINS64
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Service Time
Recommend Dealer
Yes
Jun 04, 2025

Williamson Cadillac responded

We appreciate your patience and are glad to hear your service experience continues to improve! Our team strives to provide efficient, high-quality care, and your kind words motivate us to keep raising the bar.

May 12, 2025

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Great service with professionalism & a smile No complaints or concern when the job was completed. Thank you! More

by MBARBEE47
Service Price Transparency
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Recommend Dealer
Yes
May 13, 2025

Williamson Cadillac responded

Thank you for your wonderful feedback! We’re thrilled that your experience was seamless and that our team delivered service with a smile.

May 12, 2025

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Employee Rating

is a great dealer, Vanessa very nice person and good vendedor , I recommend this dealer More

by SERGIOM10
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tony Mercado, Vanessa Abaunza , Jeff Rogers

May 13, 2025

Williamson Cadillac responded

Your recommendation means a lot! Vanessa is a fantastic professional, and we’re delighted she made your visit so positive.

May 08, 2025

Dealership Rating
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Carmen has excellent customer service! She was extremely helpful in keeping us informed of repairs. Thanks again Carmen! More

by ERIC90008
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez

May 09, 2025

Williamson Cadillac responded

Hello Eric! We're so glad Carmen provided excellent service and kept you informed throughout the process. We’ll be sure to share your appreciation with her. Looking forward to serving you again!

May 05, 2025

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Employee Rating

Carmen's service, as always, is super attentive and helpful. She always tries to resolve the issue as quickly as possible and gives you tips so that the day doesn't seem so long. More

by Damyglez18
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 06, 2025

Williamson Cadillac responded

Thank you for recognizing Carmen’s outstanding service! She always goes above and beyond to ensure a positive experience.

May 04, 2025

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Employee Rating

The dealership is good,clean,friendly,courteous, and professional. The waiting room is entertaining but not to comfortable when waiting 3 hours. More

by BLUMPKINS64
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 06, 2025

Williamson Cadillac responded

Thank you for your kind words about our dealership. We appreciate your feedback regarding the waiting room and will consider ways to make long waits more comfortable.

April 29, 2025

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Employee Rating

If this is going to help me to fix my car I can write the complete story. But it's no necesary because you already has it.Each visit to service was a problem:(Remplace Battery)Didn't put back the battery cas More

by ROMMELMEDRANO
Service Price Transparency
Workmanship
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Recommend Dealer
No
May 01, 2025

Williamson Cadillac responded

We sincerely regret the challenges you've faced during your service visits and understand your frustration. Your concerns highlight areas where we must improve, and we appreciate the opportunity to address them. Please reach out to me at janelysp@wagmiami.com so we can work toward a resolution that ensures your satisfaction.

May 01, 2025

Williamson Cadillac responded

We sincerely regret the challenges you've faced during your service visits and understand your frustration. Your concerns highlight areas where we must improve, and we appreciate the opportunity to address them. Please reach out to me at janelysp@wagmiami.com so we can work toward a resolution that ensures your satisfaction.

April 25, 2025

Dealership Rating
Employee Rating

Well run and organized that gets an oil change done quickly. I will go back again. More

by wghulet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Williamson Cadillac responded

Your satisfaction is our priority—thank you for your wonderful review!

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