Carlos Soriano

the best They are very fast they do a good job 👍 good job los mejores job los mejores More

Report | Print

Very good customer service and very helpful. Would definitely recommend to all my family and friends. Would definitely recommend to all my family and friends. More

Report | Print

Excellent customer service , Carlos the sales manager is very professional and made my purchase experience very easy and welcoming. very professional and made my purchase experience very easy and welcoming. More

Report | Print

I have taken my G-wagen for 8 years now and have been very pleased with the quality and consistency of the service. The service writers are great and I can sometimes meet with the mechanic to discuss r very pleased with the quality and consistency of the service. The service writers are great and I can sometimes meet with the mechanic to discuss recommendations for future upgrades. More

Report | Print

Working with Eric was a really good experience, great service, really helpful, friendly. he is the guy to go see if need to buy a car. service, really helpful, friendly. he is the guy to go see if need to buy a car. More

Report | Print

Very pleasant enjoy everything they were able to do for me great job snack delicious me great job snack delicious More

Report | Print

I found a used Range Rover on their website, I emailed and inquired about it. Was met with Kim who told me (and I have the emails) that they wouldn't be able to sell to me as I was out of State and they w and inquired about it. Was met with Kim who told me (and I have the emails) that they wouldn't be able to sell to me as I was out of State and they would not make an exception on their 2 step process of going in and signing the paperwork and then going back to pickup the vehicle. I emailed Carlos to which I was told must be a miscommunication. Then Dana reached out, we started talking about the deal - I was instantly approved, trade price offer was good, all set to sign. Said I would like to come down Saturday but could come sooner if needed. Asked about them needing a deposit to hold it till Saturday, said they don't take deposits but she would send me the preliminary paperwork to sign. All was good, got my insurance binder all ready and emailed to her, temp plates done - all I needed was a signature on the paperwork. At 1pm today I was told 'oh oops' someone else looked at it several days ago and decided today they want to buy it. So sorry, but I will let you know if their deal falls through. I have never in my life of purchasing vehicles have dealt with so much nonsense. I called Carlos back after finding this out and was basically told that I must not have paid attention to what was told to me. Pretty sure I have it all in email and that I would have driven down if need be. Just an FYI for anyone out there looking to do business with this particular outfit. More

Report | Print

I have nothing but great things to say, I love my new E300 purchase and the service provided by Manuel Rodriguez and the rest of the Mercedes-Benz of Boston was OUTSTANDING. I would highly recommend any E300 purchase and the service provided by Manuel Rodriguez and the rest of the Mercedes-Benz of Boston was OUTSTANDING. I would highly recommend anyone who is looking for a new car to go to MB of Boston. More

Report | Print

Great Expirence Overall great experience, very respectful of time and straight forward with pricing. Paperwork was explained very clearly also very thankful for the t Overall great experience, very respectful of time and straight forward with pricing. Paperwork was explained very clearly also very thankful for the tire and wheel coverage that was recommended to me! Highly recommended! More

Report | Print

Their costumer service and professionalism is a fluke I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Me I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Mercedes at that location because of their costumer service and service in general. In my opinion, their professionalism was not what I thought it would be. An expensive item of mines got missing while my car was in service. A technician manager drove my car to check a squeaky noise my car had, while on the test drive he flew over a speed bump, and scrapped the front bumper lip. They then repaired only 50% of it. I had to protest a second time to get it repaired 100%. I had previously brought the car in to fix a panel under the car that was scrapping the street. They never said anything to me, if they fixed it, if they didn't, it's like I took the car in for the xxxx of it. They didn't even have a service report for it. An employee there, Erika Pineda, had sent me an email, you know one of those emails where I get the chance to give nay feedback I'd like. I replied to the email with my concerns and yet never got a call or a reply back. I basically got ignored. So with all this being said, in MY experience their costumer service and professionalism is really below average. Be aware of this place, I might sound like I'm complaining a lot but this is base on my horrible experience with them. Although there are a lot of 5 stars ratings here it's not always the fair truth. I don't tend to give this type of feedback or any feedback at all, but, I just had to this time. More

Report | Print