Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 4

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
141 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

141 Reviews

Write a Review

Languages Spoken

English English

Spanish Spanish

Employee Video

141 Reviews of Carlos Robles

June 08, 2023

Dealership Rating
Employee Rating

The dealership was amazing everyone was very nice and respectful and helpful, very Attentive, overall my experience was excellent. More

by ETEMPLES35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anita Ruiz, Kas Yeganeh, Larry Harris, Kelvin Bratcher, Mike Molles, Victor Montes, Chris Horikawa , Miles Jones, Andy Kim

Report | Print
Sep 19, 2023

INFINITI of South Bay responded

Thank you personally for such a wonderful review, and for letting me know that my team was friendly, attentive, helpful and respectful. Delivering an exceptional experience is our goal. Count on INFINITI of South Bay for the best selection, the best prices and the best people in Southern California. We are here to serve you and thank you for selecting INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

April 20, 2023

Dealership Rating
Employee Rating

Have good customer service welcome you at the door very honest I am happy with the service thank you have a blessed day More

by Bewaremydog
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ever Villalobos

Report | Print

March 15, 2023

Dealership Rating
Employee Rating

Stole something out my car then didn’t fix it right the 1st not 2nd time it took a 3rd time and supervisor to get involved. The front desk advisory all cool though More

by IHEARTNEAL
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ever Villalobos, Whoever worked on my car gets a Neg 1000

Report | Print
Apr 28, 2023

INFINITI of South Bay responded

Thank you for alerting us to your situation. We had opened an investigation to identify what may have happened. In our research we were not able to identify what you are describing. We are not saying that it didn't happen, just that we could not identify anything with the information we have at our disposal and through the interviews we conducted. We offer our apology for not being able to come to a more definitive answer and are sorry for your loss. Carlos Robles Service Manager INFINITI of South Bay

January 16, 2023

Dealership Rating
Employee Rating

Had a few issues with my battery but Carlos the manager cleared it all up for me More

by APRLOV68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print

January 06, 2023

Dealership Rating
Employee Rating

Good customer service for the service done on my car The service was done on time More

by AMINLINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felix Le , Ever Villalobos

Report | Print

January 02, 2023

Dealership Rating
Employee Rating

Great place to service my car feels. like home very friendly people and love the coffee machine. More

by NOEINIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Larry Harris, Kelvin Bratcher, Jaime Zamora, Chris Horikawa , Andy Kim, Jerry Vargas, Ever Villalobos, Felix it's very helpful in giving information about my tires.

Report | Print

December 18, 2022

Dealership Rating
Employee Rating

The manager is attentive & delegates to his subordinates, and they are attentive. I’ve enjoyed the service I receive. More

by RESPI68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora, Felix Le , Andy Kim, Jerry Vargas, Ever Villalobos

Report | Print

November 08, 2022

Dealership Rating
Employee Rating

Amazing facility and service team. I love who I’m working with as Jerry provides wonderful customer service. More

by Elaine_Gonzalez310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Vargas

Report | Print
Nov 09, 2022

INFINITI of South Bay responded

Elaine, Thank you for the great review of your service visit here at INFINITI of South Bay. It's awesome to hear that Jerry is providing exceptional customer service. Thank you for your business and your time in letting others know about your experience with us. Carlos Robles Service Manager INFINITI of South Bay

Nov 08, 2022

Elaine_Gonzalez310 responded

❤️

September 25, 2022

Dealership Rating
Employee Rating

Edson always let’s me know what my vehicle needs and is great to work with. More

by MARK.RIOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Kelvin Bratcher

Report | Print
Sep 28, 2022

INFINITI of South Bay responded

Hey Mark! It's great to see that you've chosen INFINITI of South Bay for your INFINITI service needs, thank you for your business. And, thank you for letting us know that your service advisor Edson keeps in communication with you during your visit on what your vehicle needs. Our service advisors understand that good communications results in high customer satisfaction. We appreciate your recommendation and that you took the time to leave such a positive review. Thank you, Kelvin Bratcher Principal & General Manager INFINITI of South Bay

September 18, 2022

Dealership Rating
Employee Rating

Carlos did an excellent job, facilitating my issue to the desired conclusion…My car was returned cleaned and shiny…Thanks again Carlos and to those unknown people behind the scenes. Be blessed More

by PADRICA.S
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Jerry Vargas

Report | Print
Sep 21, 2022

INFINITI of South Bay responded

Padrica, Thank you for taking your personal time to leave us such a great review. And thank you for letting us know that Carlos did an excellent job. As our Service Manager he works hard to make sure that all clients that visit our dealership receive an exceptional service experience. We appreciate your business, and your blessing - thank you! Kelvin Bratcher Principal & General Manager INFINITI of South Bay

1
...
3
4
5
...
15

Dealership Inventory (41 Vehicles)

used 2026 Tesla Model Y car, priced at $46,450
2026 Tesla Model Y
used
Blue Metallic exterior
Automatic
All-wheel Drive
$46,450
View Details
used 2022 Mercedes-Benz E-Class car, priced at $54,990
2022 Mercedes-Benz E-Class
used
Black exterior
Automatic
Rear-wheel Drive
$54,990
View Details
used 2022 Jeep Wrangler Unlimited 4xe car, priced at $25,990
2022 Jeep Wrangler Unlimited 4xe
used
Granite Crystal Metallic Clearcoat exterior
Automatic
Four-wheel Drive
$25,990
View Details
new 2026 INFINITI QX60 car, priced at $57,504
2026 INFINITI QX60
new
Harbor Gray exterior
Automatic
Front-wheel Drive
$57,504
View Details
used 2025 Chrysler Pacifica car, priced at $26,990
2025 Chrysler Pacifica
used
Diamond Black Crystal Pearlcoat exterior
Automatic
Front-wheel Drive
$26,990
View Details
used 2024 Hyundai IONIQ 5 car, priced at $23,990
2024 Hyundai IONIQ 5
used
Lucid Blue exterior
Automatic
Rear-wheel Drive
$23,990
View Details
View All Inventory