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Carlos Robles
122 Reviews
Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.
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122 Reviews of Carlos Robles
November 14, 2024
Again, I'll say INFINITI of South Bay has been a 5-Star Spa - for ALL my automotive needs. JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE Spa - for ALL my automotive needs. JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE PROTECTION PROGRAM, and MAINTENANCE CARE PLAN reduced my bill, a quite expensive bill, to nil ($0)! The sheer joy having such a degree of security and peace of mind, I'll always relish. And following "Coach" always ensures THE WINNING DEAL! Many thanks to Anita Ruiz, Aldo “Coach” Ginossi, and Mike Molles, actually the entire regiment, while I'm at it. Cheers, all More
by tdhc
Other Employees Tagged: Edson Trujillo, Anita Ruiz, Kelvin Bratcher, Mike Molles, Victor Montes, Jaime Zamora, Chris Horikawa, Felix Le, Aldo Ginossi
October 07, 2024
Never buying or recommending purchasing ir serviceing a vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the dealership manager refused to pull up camera footage to see that it did not have the damage when I drove up, I had to file a claim with my insurance after several failed attempts with both managers requesting a call back or investigation. When the vehicle inspection at the body shop was done, I also found out that there had been significant prior damage to the vehicle. When I purchased the vehicle months earlier, I was told ( while signing documents that the vehicle did have " minor previous but had been repaired damage ". By law they have to reveal this at time of purchased, part of full disclosure. However, the damage had NOT been minor as stated. Also, sinxe I had screenshot the original ad of the vehicle purchase, I went back to it and in fact the ad did not reveal that prior accident info. Other dealerships ads did state " prior accident". This one purposely did not. So after having learned this deceit, I completly take back my 5 star experience with the sales department review for this dealership too. I give both the sales, and service a negative star review. I will take my business elsewhere. More
by Ms. M
Verified CustomerOther Employees Tagged: Edson Trujillo, Anita Ruiz, Larry Harris, Kelvin Bratcher, Jaime Zamora, Chris Horikawa, Felix Le, Aldo Ginossi , Isaac Robertson
August 29, 2024
Was not a good experience I felt taken advantage of being a female lack of communication on and about service of vehicle then insulted by manager☹️ a female lack of communication on and about service of vehicle then insulted by manager☹️ More
by PRESCOTT, DUETRELL(as real as it gets)
Other Employees Tagged: Isaac Robertson
July 28, 2024
The service team wrecked my car and didn’t tell me for 2 weeks… the only reason I was made aware is because I went to the dealer to get belongings out of my car. weeks… the only reason I was made aware is because I went to the dealer to get belongings out of my car. More
by JADEN5631
Other Employees Tagged: Edson Trujillo, Jaime Zamora
April 12, 2024
South Bay Infiniti not just have the best reliable vehicle but also have a great people that works there. Every time I head over there to maintain the needs of my Infiniti, they also give me the comfo vehicle but also have a great people that works there. Every time I head over there to maintain the needs of my Infiniti, they also give me the comfortability. The Manager name Carlos and Jerry are the best! More
by almond1979
Other Employees Tagged: Jerry
March 17, 2024
Very good customer service, all service advisors and all staff attentive and compromise whit the clients thanks everyone staff attentive and compromise whit the clients thanks everyone More
by GQJON0
Other Employees Tagged: Edson Trujillo, Jaime Zamora, Chris Horikawa, Felix Le
March 08, 2024
As always, great service by the Infiniti of South Bay staff. They will take good care of your vehicle staff. They will take good care of your vehicle More
by BrewShiesty
Other Employees Tagged: Anita Ruiz, Jaime Zamora, Felix Le, Aldo Ginossi
January 14, 2024
Carlos goes above and beyond to make sure he delivers the best customer service every time I would need something he delivers I always left my vehicle in good hands. His team is trustworthy and reliable. best customer service every time I would need something he delivers I always left my vehicle in good hands. His team is trustworthy and reliable. More
by ELEME76
Other Employees Tagged: Edson Trujillo , Jerry Vargas, Carlos Robles
September 04, 2023
Bad service layers been going there for a really long time and will not be returning time and will not be returning More
by Pickensfonzo
Other Employees Tagged: Anita Ruiz, Larry Harris
