Carlos Martinez

The first time I brought the car in, I waited for my appointment with at least 10 people behind me for the service advisor. Once it was my turn, I gave my name to the advisor, and she stood in front of appointment with at least 10 people behind me for the service advisor. Once it was my turn, I gave my name to the advisor, and she stood in front of the screen for at least 10 minutes trying to log my car in. I could not wait any longer and left. I scheduled another appointment. This was a big waste of my time and a very frustrating experience. The second time my car was actually serviced. Carlos tried to explain how I was billed for a regularly scheduled maintenance. The actual invoice stated that the car was serviced for a 60,000 maintenance, which had been done in 2023. Carlos tried very hard to explain what service was actually performed- which was different than what the invoice stated. Manly Honda should not get any stars. Your employees are working with a broken system and trying very hard to serve your customers. Get your act together - Honda owners deserve better. More

by Irmavelasquez Verified Customer Verified Customer

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For recall service, it took three appointments which is not what I would expect the experienced dealer to deal with and pretend if expert not available or honda didn’t supply the pump is all dealer and car not what I would expect the experienced dealer to deal with and pretend if expert not available or honda didn’t supply the pump is all dealer and car manufacturer should manage, More

by YOGESH_AGRAWAL Verified Customer Verified Customer

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Rapid intake, excellent service technician, very professional and personable. Vehicle was available at promised time. professional and personable. Vehicle was available at promised time. More

by DoctorDan Verified Customer Verified Customer

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The best in town i like number one Good service good people on time Best people on time Best More

by V_BULMARO Verified Customer Verified Customer

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I was very happy with the service of my car. Carlo was very informative, patient and polite. Carlo was very informative, patient and polite. More

by Paulette Verified Customer Verified Customer

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Again got all recalls updated and brakes checked routine service through text showed up check in such team work while waiting short time fir another person to get car check in asked ny others If someone hel service through text showed up check in such team work while waiting short time fir another person to get car check in asked ny others If someone helping me yet car done 1hr early awesome service More

by BAPIERCE_01 Verified Customer Verified Customer

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Manly Honda , it’s my favorite dealer to buy a car This is the third’ car I bought and I’m very satisfied You guys are the best is the third’ car I bought and I’m very satisfied You guys are the best More

by MARINABERNAL96 Verified Customer Verified Customer

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Total lack of keeping us in the loop. Also got a call the day after dropping off our car asking why we missed the appointment ! Also got a call the day after dropping off our car asking why we missed the appointment ! More

by DS.CURL Verified Customer Verified Customer

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Took the '24 CRV in for RE-CALL work, and backing up noise( that has existed since new. Prepared to get a loaner-rental for the day). Sat in the waiting room to process this for nearly 2 hours! Time, I noise( that has existed since new. Prepared to get a loaner-rental for the day). Sat in the waiting room to process this for nearly 2 hours! Time, I hadn't expected to spend. By the time I was called to process the rental, my Rep walked over and said " You won't need it, your vehicle is done." Suggest Manly have more than 1 Rental agent working the morning shift. Plus, please streamline the Agent-Customer conversation to completing the transaction only, while several others were also waiting for a rental. She was oblivious to all the folks also waiting for a rental Efficiency is more important than carrying on your personal conversation. Lost 3 hours work, but happy I didn't have to re-fill the gas, drive back to pick up my vehicle, etc. More

by HondaCRVdriver Verified Customer Verified Customer

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Carlos was the best! So nice, verified our car qualified for fuel injector replacement and worked with us on an additional repair. Took a star away because Honda prices So nice, verified our car qualified for fuel injector replacement and worked with us on an additional repair. Took a star away because Honda prices are excessive for what you get. More

by lifaseek Verified Customer Verified Customer

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