Carey is always great.
But I have to say, the truck didn't get done in timely manner. We had scheduled appt to drop off at 7 a.m. When we returned around 3 p.m., work on
But I have to say, the truck didn't get done in timely manner. We had scheduled appt to drop off at 7 a.m. When we returned around 3 p.m., work on truck had not been completed. I am sure what happened is others came in, and ours, since we were not on-site waiting, it probably got bumped out a bit. And as my husband had to leave for work, I had to wait for vehicle, and needed to rush to get home and then off to next appt. Also, our previous Toyota dealership always washed our vehicle, and cleaned it out. It always makes me sad to pay so much, and then walk out to the vehicle, that physically doesn't look any better. They could have, at least, wiped off the windshield. Just a little thing that could be done to make the customer a bit more satisfied, after forking over lots of $, and waiting.
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by KONZEM
Verified Customer
Verified Customer
Service Price Transparency
The wait time was very long
Over two hours
Normally
a lot less
Everything else was great
a lot less
Everything else was great
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by RUTHEMANNING
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2025 -
Bryan College Station Toyota responded
We appreciate your feedback and apologize for the longer-than-usual wait time. We understand how valuable your time is and will continue working to improve efficiency. We're glad to hear everything else went well, and we appreciate your support!
Customer Relations Manager
customerservice@purdygroupusa.com
Bryan college Station Toyota allways takes great care of
there customers sales services and value
there customers sales services and value
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by kukuibrown
Verified Customer
Verified Customer
Service Price Transparency
Mar 06, 2025 -
Bryan College Station Toyota responded
Thank you for your positive feedback! We appreciate your support and are glad to hear you’ve had a great experience with our sales and service team!
Customer Relations Manager
customerservice@purdygroupusa.com
Carey is great and Toyota BCS always services my car and
they do a great job!
they do a great job!
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by adrian_trd
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2025 -
Bryan College Station Toyota responded
Thank you for your kind words! We're glad to hear that Carey and our team have taken great care of you and your vehicle. We appreciate your trust and look forward to serving you again!
Customer Relations Manager
customerservice@purdygroupusa.com
I have always been satisfied with the service I have
received at Bryan College Station Toyota and I wasn’t disappointed this time either. Carey came out at the beginning and it was like seeing a friend
received at Bryan College Station Toyota and I wasn’t disappointed this time either. Carey came out at the beginning and it was like seeing a friend once again. I had thought I would need some specific service work that she proceeded to tell me that I didn’t need so I spent less than I expected as well! Thanks Carey!! It was done on a timely basis and I do like the app that kept me updated.
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by pastorbokeithley
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2025 -
Bryan College Station Toyota responded
Thank you for your kind words! We're thrilled to hear that you had another positive experience with us. We're glad Carey could assist you and help save you some unexpected costs. We appreciate your feedback and are happy to know the app kept you updated. We look forward to serving you again soon!
Customer Relations Manager
customerservice@purdygroupusa.com
Great service and communication, as always.
Carey does and outstanding job and the service department is very efficient.
Carey does and outstanding job and the service department is very efficient.
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by BRAD94
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2025 -
Bryan College Station Toyota responded
Thank you for the fantastic feedback! We're glad to hear that Carey and our service team continue to provide excellent service and communication. We appreciate your support and look forward to assisting you again soon!
Customer Relations Manager
customerservice@purdygroupusa.com
word word word word word word word word word word word
word word word word
word word word word
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by mail2curtis
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2025 -
Bryan College Station Toyota responded
Thanks for the 5-star review. See you next time!
Customer Relations Manager
customerservice@purdygroupusa.com
Carey has always gone above and beyond to help me keep my
vehicle safely on the road. I could go to other dealerships for service but so appreciate the one on one care I get from Carey.
vehicle safely on the road. I could go to other dealerships for service but so appreciate the one on one care I get from Carey.
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by BDM1993
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2025 -
Bryan College Station Toyota responded
Thank you for your wonderful feedback! We're so glad to hear that Carey has consistently provided exceptional service and helped keep your vehicle in top condition. See you next time!
Customer Relations Manager
customerservice@purdygroupusa.com
10/10 would recommend.
Everyone did a great job coordinating not only with me and to the tow company - but also with overall service.
Everyone did a great job coordinating not only with me and to the tow company - but also with overall service.
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by mayebutler
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2025 -
Bryan College Station Toyota responded
Thank you for the fantastic review! We’re so happy to hear that everything went smoothly and that our team was able to coordinate effectively with both you and the tow company. We appreciate your recommendation and look forward to providing excellent service again in the future!
Customer Relations Manager
customerservice@purdygroupusa.com
Always a pleasure to go to Bryan College Station Toyota!
The staff is all wonderful from Sales to finance to service!
The staff is all wonderful from Sales to finance to service!
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by nat_copeland
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2025 -
Bryan College Station Toyota responded
Thank you for your review! We greatly appreciate your positive feedback about your experience!
Customer Relations Manager
customerservice@purdygroupusa.com