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Cain Carter
Cain Carter at Niello Audi
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Cain Carter

Internet Sales

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.8
55 Reviews

Dealership Experience

16 yrs, 4 mos

4.8

55 Reviews

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55 Reviews of Cain Carter

April 16, 2025

Dealership Rating
Employee Rating

The sales experience was satisfactory with Cain, except for the unsatisfactory service provided regarding the due bill. While I do not have exceptionally high standards, I had anticipated that my car would More

by Omar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Aaron Thetford, Alex Kludt, Jeff Holt , Taytana

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Apr 16, 2025

Niello Audi responded

Thank you for sharing your feedback, Omar. Tim and I spoke over the phone last week regarding the experience you both had. I understand your concerns regarding the body shop work and the communication issues you experienced. This oversight is not representative of the level of service we strive to provide, and I can assure you that I will address these issues internally to ensure they don't happen again. I hope I’ve shown our commitment to making this right by reimbursing you for your vehicle detail. We want to ensure your car looks as good as it should and that your experience with The Niello Company as a whole, improves moving forward. Again, thank you for bringing these concerns to our attention, and I hope we can restore your confidence in us. If there's anything else I can assist you with or if you have further questions, please don't hesitate to reach out. Alex Kludt, Sales Manager Niello Audi

March 14, 2025

Dealership Rating
Employee Rating

Excellent service that’s professional, prompt, clean and friendly. Never worry about my car not being taken care of! More

by KATRINA230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dain Bryant, Jason Rajan

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Mar 16, 2025

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Katrina, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 13, 2025

Dealership Rating
Employee Rating

He was friendly and approachable, I did not feel rushed when working with him, even when we were way after hours. More

by MISSLISAVU
Recommend Dealer
Yes

Other Employees Tagged: Blake Paulson, Jeff Holt, Chris Vogel

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Mar 16, 2025

Niello Audi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Aaron Thetford General Manager athetford@niello.com

February 02, 2025

Dealership Rating
Employee Rating

I have always experienced friendly, professional service at this dealership. I appreciate that loaner cars are an available option. More

by mars1074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dain Bryant, Blake Paulson, Mark Jaffe

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Feb 03, 2025

Niello Audi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 14, 2024

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Employee Rating

I have an electrical problem they can't fix for almost a year now. Audi america say no fix for a Audi Q7 2021 with only 15 thousand miles. (Greyed out shortcut button and missing A/C sync button. Unacceptab More

by Johnnie Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James French, Jason Rajan, Aaron Thetford , Steve Browning

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Dec 19, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Johnnie, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 09, 2024

Dealership Rating
Employee Rating

Omead is amazing, extremely helpful, knowledgeable and prompt. I recommend both him and Niello Audi’s service department very highly. More

by K Faz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Hart, Erik Carr, Scott Bunker, Omead Anwar, Dain Bryant, Jennifer Lowenstein , Dee Browning, Steve Browning, Rachel Raschein

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Dec 09, 2024

Niello Audi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Omead and our team here at Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 27, 2024

Dealership Rating
Employee Rating

This is my 4th Audi purchased and serviced at Niello. They always are great to work with and take care of my needs. More

by kt555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James French, Dain Bryant, Jason Rajan

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Nov 29, 2024

Niello Audi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 18, 2024

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Employee Rating

Unorganized and unprofessional. Will not buy another car from niello and we have bought two from niello. More

by HOWARDWHO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dianne Ponce

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Nov 18, 2024

Niello Audi responded

We're sorry to hear about your experience here at Niello Audi. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns and do what we can to provide a more positive experience. Please let us know the best way to reach you. Aaron Thetford General Manager athetford@niello.com

October 14, 2024

Dealership Rating
Employee Rating

Jacqueline and Cain were both super helpful and thorough with no pressure making the experience comfortable and easy. More

by ANNARICCIMADDEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Westlake, Omead Anwar

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Oct 14, 2024

Niello Audi responded

Anna, Thank you! Jacqueline, Cain, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Aaron Thetford General Manager athetford@niello.com

September 28, 2024

Dealership Rating
Employee Rating

Customer service is great. Cain goes above and beyond and we will be repeat customers. More

by CARINWISNER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 29, 2024

Niello Audi responded

Carin, Thank you for taking the time to share your thoughts on working with Cain and our team. We're glad to hear we delivered such a great experience! Aaron Thetford General Manager athetford@niello.com

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