Bryce Sewall

This dealership dropped the ball on a number of things regarding my purchase. It took almost a month to complete this transaction. Given the fact that I purchased this vehicle remotely and did not step fo regarding my purchase. It took almost a month to complete this transaction. Given the fact that I purchased this vehicle remotely and did not step foot into the dealership, should not result any differently than being physically present. The lack of returned phone calls left me wondering if this was a legitimate dealership.When I'd call, i'd get bounced around do different people and I wasn't always notified with whom I was speaking to. When messaging through text, I never knew who I was communicating with. Delivery of the vehicle via "runners" was extraordinary , with Ron and Ken delivering the truck to NY. The downside of this delivery is that I received only one key, no owner's manual, no documentation, such as my purchase invoice/receipt, no credit payment information. Unfortunately I'm really not sure if I could recommend Empire Ford, based on this transaction. The question above about would I recommend this dealership should have a "maybe" box. That I would have been more comfortable selecting. More

by Bartmann3 Verified Customer Verified Customer

Report | Print

Nobody ever seems to have an answer for you with questions that you have Top management never seems to be there to give answers questions that you have Top management never seems to be there to give answers More

by rztraxjd Verified Customer Verified Customer

Report | Print

I am completely satisfied with Empire Ford and my purchase. The salesmen were all wonderful and professional. Not once did I feel pressured.i will not hesitate to return in 2 years for another motor purchase. The salesmen were all wonderful and professional. Not once did I feel pressured.i will not hesitate to return in 2 years for another motor vehicle. More

by SUSAN.FERREIRA Verified Customer Verified Customer

Report | Print

A pleasure to work with. very informative ,but not pushy. A great overall experience . we would recommend friends to see Tom when looking for a new vehicle . very informative ,but not pushy. A great overall experience . we would recommend friends to see Tom when looking for a new vehicle . More

by vievef Verified Customer Verified Customer

Report | Print

The dealer stands behind the cars they sell. My F150 had a defective battery and the General Manager Bryce replaced it with a new one. My F150 had a defective battery and the General Manager Bryce replaced it with a new one. More

by Kory Verified Customer Verified Customer

Report | Print

Tom and the entire staff were helpful with all questions. They went out of their way to make the buying experience a positive buyer seller dynamic. They went out of their way to make the buying experience a positive buyer seller dynamic. More

by maryraumphd Verified Customer Verified Customer

Report | Print

This has been my MOST disappointing purchase of any vehicle I have purchased in 57 years. At this point, there are still issues open and I’m hoping these get resolved ASAP. vehicle I have purchased in 57 years. At this point, there are still issues open and I’m hoping these get resolved ASAP. More

by fcperr Verified Customer Verified Customer

Report | Print

Very deceitful, dishonest and should not be able to carry the Ford name!! Ford has informed dealerships throughout the country that the practice of up pricing vehicles $5,000 OVER STICKER PRICE is discourage the Ford name!! Ford has informed dealerships throughout the country that the practice of up pricing vehicles $5,000 OVER STICKER PRICE is discouraged and Ford Motor Company may address this by sending less vehicles to a dealership that uses these deceitful tactics. Letters will be sent to the CEO, Vice President, board of directors of Ford Motor Company. A complaint will also be filed with the Better Business Bureau! Buyer Beware! More

by Davidmccauley223 Verified Customer Verified Customer

Report | Print

They had a vehicle I could not find in my state. After driving a long way to get the vehicle I wanted, getting stuck in traffic etc. I arrived at dealership right before they closed. The staff was f After driving a long way to get the vehicle I wanted, getting stuck in traffic etc. I arrived at dealership right before they closed. The staff was friendly and helpful. Not what you would normally expect from people trying to sell you something. They stayed 1-2 hours late to make my purchase happen. Overall it was a great experience. They deserve 5 stars. More

by vtoutdoorlife Verified Customer Verified Customer

Report | Print

They take care of us the customer at all times. From sales to service one call does it all thank you 👍 purchased F250 From sales to service one call does it all thank you 👍 purchased F250 More

by thecamarafamily Verified Customer Verified Customer

Report | Print