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Bryan Malave
Bryan Malave at Big Star Hyundai
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Bryan Malave

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.9
30 Reviews

I specialize in customer service! The best of the best. My priority is to get you well taken care of!

Dealership Experience

2 yrs

Industry Experience

24 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.9

30 Reviews

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30 Reviews of Bryan Malave

February 03, 2025

Dealership Rating
Employee Rating

Bryan was amazing! He made the process quick, and he was efficient. To add, he made sure I was taken care of throughout the morning. More

by alizahibarra0801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 02, 2025

Dealership Rating
Employee Rating

I made an appointment for 2pm, I got there 20 min early, was told there would be a 2 1/2 hour wait! For an OIL CHANGE?? I was provided a LYFT ride home then back, but it still cost me almost 4 hours of m More

by LLHOBBS93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 03, 2025

Big Star Hyundai responded

Thank you for your business and review. We agree, that is too long fo a simple oil-change. We can do better, and we apologize. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

January 31, 2025

Dealership Rating
Employee Rating

My Palisade has been in service too much and I want to sell it back More

by JLPQUINN
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steffy Hernandez

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Jan 31, 2025

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 31, 2025

Dealership Rating
Employee Rating

Service was good. I did find something white on my driver seat. Still haven’t been able to work on getting that off. But I do appreciate the time that one of your text More

by kendanjes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 31, 2025

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to discover how we can make it right. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 31, 2025

Dealership Rating
Employee Rating

Aaa aaa aaa s go ff gy ff cc go vv ff go vv vv More

by MMAGLITTO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 31, 2025

Big Star Hyundai responded

Thank you so much for your review! We are delighted that you had a positive experience with Big Star.

January 31, 2025

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Employee Rating

I have already done this review once and Don’t need to repeat it. I told you it was five star all the way More

by GENIEDCATS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaleb Chadwell

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Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

Dealership Rating
Employee Rating

Professional from emphasis on safety to importance on listening to the customer.. even if all I have is a question, my comments matter. More

by JUDOPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Leanna Kerr, Paul Davila, Jessica Harber

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Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 27, 2025

Dealership Rating
Employee Rating

This dealership is always been nice and kind to me treating me with respect and understanding. I thank you guys for all that you do.. More

by ninaw09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Paul Davila, Jessica Harber

Report | Print
Jan 27, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 24, 2025

Dealership Rating
Employee Rating

I brought my vehicle in for an oil change. It was done in a speedy manner and great service. More

by ashleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 24, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 23, 2025

Dealership Rating
Employee Rating

Goods service! They resolved my problem and was a fast service! Thanks so much Bryan! More

by silvia-morenob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 23, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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