Bryan Kufalk
Bryan Kufalk at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Bryan Kufalk

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.9
79 Reviews
4.9

79 Reviews

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79 Reviews of Bryan Kufalk

June 17, 2025

Dealership Rating
Employee Rating

The service agent met me immediately upon arrival and got my car in and out in less than one hour for a routine oil change. Great waiting area. They even sent me a real time video of the tech working under More

by John M. Gomoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 15, 2025

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Worked hard to get the issue resolved, communicated through our the process and had my truck ready within a day. More

by zak18_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 14, 2025

Dealership Rating
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Fantastic client service dept and the work they do is amazing. Highly recommend taking your vehicle there. More

by andrew@bioonemilwaukee.com
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 14, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 30, 2025

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Employee Rating

I worked with Robert in the service department. He did all he could to make sure I was a satisfied customer and things were done on time so I could prepare and be off on my trip as planned.. Very h More

by Hintzer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rob Jensen

May 31, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It's great to hear that Rob and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 30, 2025

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I couldn't take my vehicle to another place. They always do a good job and they have a great customer service. More

by cruz.elie
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 30, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 26, 2025

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Employee Rating

Spoke with Sara at the service dept. and she put everything together for me and the time . So when I got there everything went smooth with the service . More

by larrybrunkowv
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 26, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 24, 2025

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Looked at my vehicle on Wednesday, told them I was coming on Friday to pickup. When I got there on Friday, vehicle was not detailed nor filled up with gas. They had to scramble to find someone to do both. Ul More

by GAUGERP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Krisha Saley, Adam Odor , Keith Norris

May 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 22, 2025

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Everyone is always very friendly & helpful. They always go the extra mile every time I’m in. More

by chris@rotre.net
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 22, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 19, 2025

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Bryan Kufalk got me into the service garage at the last minute and was able to get the required work completed in a very short amount of time. Great team! More

by shedosky_tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Chris Ziegler, Luke Benson , Jessica Minor

May 19, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com

May 12, 2025

Dealership Rating
Employee Rating

The service department has always taken very good care of me. The sales team is good too More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Phillips

May 12, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com

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