Bryan Kenealy

Initially i had a positive review for my experience leasing the car from this dealership and dealing with Matthew Darovec and his manager but i had to change it to negative unfortunately! When i lease leasing the car from this dealership and dealing with Matthew Darovec and his manager but i had to change it to negative unfortunately! When i leased my car i was promised that all of the maintenance for the car including oil changes will be included by the term of my lease. When i sign the documents it showed only 4 oil changes included but they assured me that all the leased vehicle oil changes are covered by them until the lease term end and don't have to worry about what they stated in the documents. When i used my initial 4 oil changes they changed the story and start charging for the remaining of the regular oil changes and even had a courage to tell me a lies into my face that they don't remember and they just following whats in the signed documents, when i tried to dispute the charges. It's my mistake believing their words and promises instead of forcing them that to be stated in the documents. I just didn't realize that they will be such a dishonest people, xxxxxxxxxx and scammers. Ill also make a complain with BBB and let everyone know about my experience and will make sure do not fall again on a fake promises and to have all of that on paper because they are not keeping to the deal and their promises unless you have that on a paper. They will lose many customers like this over few hundred dollars worth of oil changes! Will never be a Jeep customer again! Avoid this dealership at all costs!!! More

Report | Print

I purchase a GMC Yukon in Dec of 2023. Returned a week later to notify them that I had a chip in windshield and a broken cover on visor, The shop said they would contact in a week when Returned a week later to notify them that I had a chip in windshield and a broken cover on visor, The shop said they would contact in a week when parts came in, it is now April with no response. Also it is supposed to have gone through a 172 point inspection and on the first hot day (April 14 2024) yep no Frikin AC. Will NOT ever return for any reason. They do not stand by their policy. More

Report | Print

I have had 3 lease vehicles with St. Charles Chrysler Dodge Jeep Ram. I recentley had an issue with my auto start stop. They did a through investigation and finally got it fixed. Rick wa Charles Chrysler Dodge Jeep Ram. I recentley had an issue with my auto start stop. They did a through investigation and finally got it fixed. Rick was my Service contact and he was GREAT! More

Report | Print

Everyone is very pleasant and accommodating. I had a couple things pop up outside of my oil change and they took care of everything. Great communication and very friendly! Highly recommend comin I had a couple things pop up outside of my oil change and they took care of everything. Great communication and very friendly! Highly recommend coming here for all maintenance! More

Report | Print

Excellent and personable service. The service people were very professional and showed that they really cared. The service people were very professional and showed that they really cared. More

Report | Print

Excellent service - very trust worthy and reliable Quick oil change and tire rotation - not long wait and friendly Quick oil change and tire rotation - not long wait and friendly More

Report | Print

Easiest car buying experience ever. Gave us a record deal in record time and I was in and out. Easiest car buying experience ever Gave us a record deal in record time and I was in and out. Easiest car buying experience ever More

Report | Print

Extremely helpful taking care of my trucks recall issue. Fast and efficient with great staff who helped make the process easier. I highly recommend them for your vehicle needs. Fast and efficient with great staff who helped make the process easier. I highly recommend them for your vehicle needs. More

Report | Print

Had an early appointment, slipped away for breakfast and arrived back to the completed service- ahead of my expectations. arrived back to the completed service- ahead of my expectations. More

Report | Print

Quick and courteous service, I was kept informed on how long it would take and it was as promised. long it would take and it was as promised. More

Report | Print