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Bruce Hanson
Bruce Hanson at Flood Mazda

Bruce Hanson

Service Advisor

Flood Mazda

220 Old Tower Hill Rd
Wakefield, RI 02879

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4.8
331 Reviews

I started in the Auto Industry over 40 years ago and have been at Flood Mazda for 17 years. I recently transitioned from being the Shop Foreman here at Flood Mazda to take on the role of Service Advisor. I have first hand knowledge of what it takes to handle all of your automotive needs in a clear and methodical manner as well as can be an amazing resource for anyone that has questions about their vehicle or how to properly maintain it.

Dealership Experience

21 yrs, 7 mos

Industry Experience

43 yrs, 7 mos

Specialties & Trainings

Master Certified Mazda Technician with over 40 years of First Hand Experience

4.8

331 Reviews

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331 Reviews of Bruce Hanson

July 03, 2026

Dealership Rating
Employee Rating

They pay attention to what I have to say and they do their best to get done what I need done. A great place More

by JLAUSIER44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Cunha, Cody Harvey, Steve Furtardo, Kathie Babbitt, Anthony Marshall, Mary Ellen Walton

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Jul 03, 2026

Flood Mazda responded

Thank you for your review. We’re pleased our team listened and fulfilled your Subaru Crosstrek service needs. We look forward to helping you again. Jason J. Palmari Director of Marketing and Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

July 02, 2026

Dealership Rating
Employee Rating

Received a video describing the conditions of my car. Which was helpful in determining course of actions. More

by SUEBLIZ54
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson

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Jul 02, 2026

Flood Mazda responded

Thank you for sharing your experience with our video update on your Mazda3. We’re glad the detailed overview of your car’s condition helped you decide on the right next steps. Bruce and the service team look forward to helping you again whenever you need us. Jason J. Palmari Director of Marketing and Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

June 30, 2026

Dealership Rating
Employee Rating

Great service! Bruce was very helpful and courteous. Will always bri g my car to be serviced here. More

by Marianne
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson

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Jul 01, 2026

Flood Mazda responded

It’s wonderful to hear Bruce’s courteous support made your Mazda CX-50 service smooth. We appreciate that you’ll continue trusting us with your vehicle needs. We look forward to assisting you again soon. Jason J. Palmari Director of Marketing and Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

June 27, 2026

Dealership Rating
Employee Rating

It took 2 hours for an oil change, even though I had to schedule an appointment 3 days in advance. No late hours during the week for an oil change More

by 19ROGERSPAUL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Russell Cunha, Cody Harvey

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Jun 29, 2026

Flood Mazda responded

Thank you, Paul, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark here. Jason J. Palmari Director of Marketing and Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

June 27, 2026

Dealership Rating
Employee Rating

Excellent service. Good quality repairs, staff is knowledgeable and very helpful.. I am very satisfied with their performance. More

by ANN_DIPRETRILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, Anthony Marshall, Mary Ellen Walton

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Jun 27, 2026

Flood Mazda responded

Fantastic to hear the knowledgeable service and quality repairs on your Subaru Legacy resulted in your complete satisfaction. We hope to assist you again whenever you need maintenance or repairs. Jason J. Palmari Director of Marketing and Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

June 24, 2026

Dealership Rating
Employee Rating

Excellent service. Employees very knowledgeable. Very helpful. I am an older woman and they were very respectful. A pleasure to work with them. More

by ANN_DIPRETRILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, Anthony Marshall, Mary Ellen Walton

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Jun 24, 2026

Flood Mazda responded

How wonderful to know our team offered respectful and helpful service for your Subaru Legacy. We’re pleased you felt comfortable and that our staff’s expertise made the experience a pleasure. Thank you for sharing your positive experience. Jason J. Palmari Director of Marketing and Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

June 20, 2026

Dealership Rating
Employee Rating

Has an oil change that took almost 2. 5 hours and then they Didn't even rotate the tires!!!!!! More

by Barry
Recommend Dealer
No

Other Employees Tagged: Bruce Hanson

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Jun 25, 2026

Flood Mazda responded

Thank you for this feedback, Barry. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jason J. Palmari Director of Marketing and Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

June 19, 2026

Dealership Rating
Employee Rating

Always provides excellent service We've never had any issues in many years of using Flood Mazda service More

by ANDREWMCCOY123
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson

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Jun 19, 2026

Flood Mazda responded

Thank you for trusting us with your Mazda CX-90 over the years. We’re thrilled to know you’ve enjoyed trouble-free ownership and reliable service. Bruce and the team look forward to helping you maintain that performance for years to come. Jason J. Palmari Director of Marketing and Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

June 18, 2026

Dealership Rating
Employee Rating

Excellent! ! Bruce explained everything to me. Plus I got a video Very professional thru the whole experience More

by PATTYHEG58
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson

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Jun 18, 2026

Flood Mazda responded

It’s great to hear that Bruce’s detailed explanations and the video made your Mazda CX-30 service seamless. We’re glad you felt the entire process was professional. Please let us know if there’s anything else we can do for you. Jason J. Palmari Director of Marketing and Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

June 18, 2026

Dealership Rating
Employee Rating

They are helpful, kind, friendly and I won't go anywhere else All of the people that work there are outstanding in every way More

by DLBERG1025
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson

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Jun 18, 2026

Flood Mazda responded

Bruce and our team are delighted to hear everyone was helpful, kind, and friendly during your Mazda service. Thank you for your loyalty, and we look forward to serving you again. Jason J. Palmari Director of Marketing and Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

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