Britney Sweiss

Camelback Ford responded

We are delighted to hear about your wonderful experience with Eva. It's fantastic that her product knowledge and ability to explain things clearly made such a positive impression. Having team members who can communicate in an easy-to-understand way truly makes all the difference in providing excellent service. We're grateful you took the time to share your feedback about the quality assistance you received at Camelback Ford.

Camelback Ford responded

Thank you for your wonderful feedback about our service quality. We truly appreciate you taking the time to share your experience with us. It's great to hear that our team provided excellent customer care during your visit. We understand your concern about not receiving your contract documentation electronically, and we want to make sure this gets resolved promptly for you. Our finance department should be able to assist you with getting those important documents sent to your email address. Please feel free to contact us at (602) 635-7551 so we can ensure you receive everything you need right away.

Camelback Ford responded

Thank you for your review and for being such a loyal customer with us at Camelback Ford. It means the world to us that you have chosen us for three vehicle purchases and that each experience has been even more efficient than the last. We take great pride in streamlining our process while maintaining the high level of service you deserve. Your recognition of our sales team's excellence and the consistent quality of customer service we provide truly validates our commitment to doing things right. We understand you have many dealership options, and knowing that our approach stands out from your experiences elsewhere reinforces our dedication to getting every detail just right. Customers like you make our work incredibly rewarding, and we look forward to serving you again in the future.

Camelback Ford responded

Thank you for taking the time to share your experience with us. We are delighted to hear that your salesperson provided such knowledgeable assistance throughout your entire vehicle purchase and delivery process. Having team members who can guide customers from start to finish with expertise and helpfulness is exactly what we strive for at Camelback Ford. Your recognition of the exceptional service you received means a great deal to our entire team. We truly appreciate customers like you who take the time to acknowledge outstanding service.

Camelback Ford responded

We are privileged to hear about your outstanding experience with our team. It's wonderful to know that Austin, Mikel, Omar, and Brittany made your car buying journey so smooth and enjoyable. Creating an effortless purchasing process is exactly what we strive for, and we're thrilled that this was the most seamless experience you've had when buying a vehicle. Your recommendation means the world to us, and we truly appreciate you taking the time to share your positive experience.

Camelback Ford responded

Thank you for your review! We are honored to hear about your wonderful experience with our team. It's fantastic to know that Rich provided excellent sales service and that Austin and Rick made the process so smooth for you. Your comments about the no-pressure approach and exceptional service truly mean the world to us. We're thrilled that this was your best car buying experience and appreciate you taking the time to share your positive feedback about our team's dedication to outstanding customer service.

Camelback Ford responded

Thank you for your feedback and for your patience throughout the purchase process. We’re glad to hear you’re enjoying your vehicle, but we sincerely apologize for the frustration and lack of clear communication regarding your second key. You’re absolutely right to expect timely updates and consistent follow-through, and we regret that this was not your experience. Delays can happen, particularly when programming is required, but our team should have provided you with timely updates. Your comments have been shared with our team to address these gaps, and we appreciate you bringing this to our attention. Please know we remain committed to resolving this for you as quickly as possible and delivering the level of service you deserve. Please contact Jill Omann, our Customer Relations Manager, at 602-240-5608 at your earliest convenience.

Camelback Ford responded

We are delighted to hear about your unexpected but wonderful experience at Camelback Ford! It sounds like what started as a simple service visit turned into finding your perfect 2024 Ford Explorer. We love when genuine conversations lead to great connections and even better outcomes for our customers. Your appreciation means everything to us, and we hope you enjoy every mile in your new Explorer with that much-needed AC!