Brian Roush

Good service as always and friendly highly recommended. Nice clean waiting area never a problem. Nice clean waiting area never a problem. More

by Datadt92 Verified Customer Verified Customer

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They are so helpful and thorough in everything they do! They spend time with you and never make you feel as if you are not the most important person to take care of. They spend time with you and never make you feel as if you are not the most important person to take care of. More

by Kathleen Nagel Verified Customer Verified Customer

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One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service m I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms…. More

by Derante23 Verified Customer Verified Customer

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Brian is a true professional and an asset to Acura of Berlin. The world needs more people to understand what customer service is. Thank you Brian Berlin. The world needs more people to understand what customer service is. Thank you Brian More

by jrlcwl Verified Customer Verified Customer

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Great Intake process, great customer-first approach. Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance so Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance soon. We've had a great experience with this dealership all along. More

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Very friendly and knowledgeable. Waiting room was nice. The service was very fast and efficient. Very pleasurable experience and no complaints. Waiting room was nice. The service was very fast and efficient. Very pleasurable experience and no complaints. More

by Craig Trujillo Verified Customer Verified Customer

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Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you More

by Tompolkowski Verified Customer Verified Customer

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Good experience they got me in and out and they corrected their error. Until next time their error. Until next time More

by Nyce468 Verified Customer Verified Customer

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Clean facility. Prompt Service. Friendly staff. Have been coming to Acura of Berlin for years. Prompt Service. Friendly staff. Have been coming to Acura of Berlin for years. More

by BEAJORDAN Verified Customer Verified Customer

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Brian was courteous, friendly, called and explained the issues, and the fixes. He's an asset to the dealership. issues, and the fixes. He's an asset to the dealership. More

by MICHELLE99 Verified Customer Verified Customer

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