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Brian Roush
Brian Roush at Acura of Berlin

Brian Roush | Page 5

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Contact Me
4.7
55 Reviews

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

Dealership Experience

1 yr, 9 mos

Industry Experience

11 yrs, 3 mos

Languages Spoken

English English

4.7

55 Reviews

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55 Reviews of Brian Roush

February 27, 2025

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Employee Rating

Great Intake process, great customer-first approach. Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance so More

by JStarratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear that Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

February 18, 2025

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Employee Rating

Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you More

by Tompolkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy

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Feb 18, 2025

Acura of Berlin responded

Thank you, Tom, for taking the time to share your thoughts on working with Brian and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

February 16, 2025

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Employee Rating

Good experience they got me in and out and they corrected their error. Until next time More

by Nyce468
Recommend Dealer
Yes
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Feb 17, 2025

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

February 14, 2025

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Employee Rating

Clean facility. Prompt Service. Friendly staff. Have been coming to Acura of Berlin for years. More

by BEAJORDAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2025

Acura of Berlin responded

Bea, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

February 09, 2025

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Employee Rating

Brian was courteous, friendly, called and explained the issues, and the fixes. He's an asset to the dealership. More

by MICHELLE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Acura of Berlin responded

Michelle, Thank you so much for your kind words for Brian, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

January 31, 2025

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Dealer completed both recalls on MDX without difficulty and were very professional. Very easy process. More

by Pctrovato
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 02, 2025

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

January 24, 2025

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Employee Rating

Great sales - Jim Pompei - thank you for your professionalism and for a great car. I had a top rate experience with Jim and the staff at Acura of Berlin. The service department is very impressi More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei

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Jan 26, 2025

Acura of Berlin responded

Thanks, David, for your feedback on your recent visit to Acura of Berlin. It's great to hear that Jim was able to assist you and that you had such a positive experience. Eric Diaz General Manager 860-829-3787

January 22, 2025

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Employee Rating

Great service and very professional. The dealership was very professional and it’s design and layout. More

by Jseagrave
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2025

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

January 09, 2025

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Employee Rating

Brain did a great job of figuring out my issues and promptly taking care of them. He has been straight forward on price. Acura was able to accommodate my schedule with a rental car. More

by Noah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 10, 2025

Acura of Berlin responded

Noah, Thank you for your business and this review. We're happy to hear Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

January 01, 2025

Dealership Rating
Employee Rating

Great service, stayed within the advised timeframe, very courteous staff. Would highly recommend this dealership More

by PELINOSILVESTRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy

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Jan 02, 2025

Acura of Berlin responded

Pelino, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

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