Brian Reich
Brian Reich at Germain Volvo Cars South Hills

Brian Reich

Service Advisor

Germain Volvo Cars South Hills

2411 Washington Road
Canonsburg, PA 15317

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4.6
9 Reviews
4.6

9 Reviews

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9 Reviews of Brian Reich

June 11, 2026

Dealership Rating
Employee Rating

Outstanding! The employees are welcoming, very kind, and efficient. Thank you for the good service. More

by HVCASTURO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2026

Germain Volvo Cars South Hills responded

We are so fortunate to have a team that puts customer satisfaction as its top priority. Thank you for letting us know you enjoyed a 5-star experience. We hope you will return for another amazing visit. Best Regards, Danielle Shinsky General Manager

June 10, 2026

Dealership Rating
Employee Rating

Erin is great! She had my new vehicle ready and went into detail on all of the differences from my previous Volvo. The dealership is clean and quiet. The service de More

by BLUEANGEL5
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jun 11, 2026

Germain Volvo Cars South Hills responded

We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words. Best Regards, Danielle Shinsky General Manager

June 08, 2026

Dealership Rating
Employee Rating

The service dept by far are the most accommodating and gracious team I've ever dealt with. The use of tech tools to provide you with service updates as well as show you your vehicles work is very reassur More

by christacap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Fritz, Jake Spencer , The exit person who took the rental car back and my service payment. 5 star for sure

Jun 09, 2026

Germain Volvo Cars South Hills responded

Thank you for telling us why you liked this visit! Your satisfaction means a lot to us, and we're pleased you enjoyed your overall experience with our service department. Please come see us again someday! Best Regards, Danielle Shinsky General Manager

June 06, 2026

Dealership Rating
Employee Rating

Charged 5. 5 hours of labor for work that was done in less than 3 and very likely done in less than 2 hours. 40,000 mile service is little more than an oil chang More

by Dino’s wife
Recommend Dealer
No

Other Employees Tagged: Kevin Fritz

Jun 09, 2026

Germain Volvo Cars South Hills responded

We are sorry to learn that your experience did not meet your expectations. I would appreciate the opportunity to discuss your concerns and learn more about your visit. Please contact me at your convenience so we can speak directly about your experience. Thank you. Best Regards, Danielle Shinsky General Manager dshinsky@germaincars.com 724-949-1551

June 03, 2026

Dealership Rating
Employee Rating

Everybody always goes out of their way to help you out. this is the type of service we would expect to receive from a Volvo dealership. More

by ZK435J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Germain Volvo Cars South Hills responded

Thank you. It was our pleasure to provide you with a 5-star experience, and we look forward to serving you again. Best Regards, Danielle Shinsky General Manager

May 31, 2026

Dealership Rating
Employee Rating

This dealership has been really gracious with their time and figuring out what has been wrong with my car the few times it has been in the shop for unknown reasons. Love the customer service and how in the More

by VINH.QUANG.LY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Fritz, Jake Spencer

Jun 02, 2026

Germain Volvo Cars South Hills responded

Thank you for your kind words! We're glad our team was able to keep you informed throughout the process and help diagnose your vehicle concerns. We're especially happy we could accommodate your family's needs with a larger loaner vehicle. We truly appreciate your trust and look forward to serving you again in the future. Best Regards, Danielle Shinsky General Manager

May 31, 2026

Dealership Rating
Employee Rating

This was our first (10000 mile) check-up. The service was done as quickly as possible and very well. We had a rear bumper protector installed, which was in stock with little wait and windshie More

by davidb.rigdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Fritz, Jake Spencer

Jun 02, 2026

Germain Volvo Cars South Hills responded

We appreciate you trusting our team with your automotive service needs and are pleased that our staff ensured a quality and informative guest experience. We look forward to welcoming you back for more amazing visits. Best Regards, Danielle Shinsky General Manager

May 30, 2026

Dealership Rating
Employee Rating

It’s always an efficient experience for me. Starting from the appointment to the loner car to pick up. More

by sherrymariebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Fritz, Jake Spencer

Jun 02, 2026

Germain Volvo Cars South Hills responded

Wow, thanks for the wonderful review! It means a lot to our team that you enjoyed your visit. We're committed to making your visit smooth from start to finish. We can't wait to see you again! Best Regards, Danielle Shinsky General Manager

May 28, 2026

Dealership Rating
Employee Rating

They were very prompt with the scheduled appointment time and provided a video after the appointment More

by michelelisac
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erin Parker

Jun 02, 2026

Germain Volvo Cars South Hills responded

Thank you for your feedback! We're glad we could get you in on time and that you found the service video helpful. We appreciate your business and look forward to serving you again. Best Regards, Danielle Shinsky General Manager

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