Brian Endi
Brian Endi at Tony Serra Nissan
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Brian Endi

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.5
311 Reviews
4.5

311 Reviews

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311 Reviews of Brian Endi

December 13, 2024

Dealership Rating
Employee Rating

This dealerships service department frustrates me. I’ve spent a lot of money on service there over the last four years yet I have to take my car to Autozone to get a check engine light taken care of. More

by slmiller20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Erin Kilgo, Chuck Kennedy

Dec 20, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

December 02, 2024

Dealership Rating
Employee Rating

They didn't tighten the oil pan back right and the oil leaked out. Also did not refill the washer fluid. Will not be back!!! First issue in 3 years and having to wait for a refund. My driveway on my one y More

by terrycagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Erin Kilgo, Chuck Kennedy

Dec 04, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

December 02, 2024

Dealership Rating
Employee Rating

Drove a 2015 Altima for syncing ecm and tcm modules. Payed $645 left on rollback enabled with another $200 bill for that. Not sure why. But had a mechanic that usually works on them. He found two sensor More

by shanebryson205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Erin Kilgo, Chuck Kennedy

Dec 04, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771.

November 30, 2024

Dealership Rating
Employee Rating

Work was good ! Hate this survey . Don’t send me another survey. I will not fill it out More

by sheliathrash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erin Kilgo, Chuck Kennedy

Dec 03, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 28, 2024

Dealership Rating
Employee Rating

Dealerships is great, but I do not want to fill out a survey every time I get me car serviced. More

by Matt.barnes050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 27, 2024

Dealership Rating
Employee Rating

I had an appointment at 7:30 and my car was not ready until after 2. What is the point in making appointments if they won’t keep them? More

by Beatlefan90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Erin Kilgo, Chuck Kennedy

Dec 03, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

November 21, 2024

Dealership Rating
Employee Rating

Service was just as expected no better and no worse I don’t believe I got an inspection though More

by wyo_mommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2024

Tony Serra Nissan responded

We would like the opportunity to address your concerns. Please reach out to our service manager at (256) 739-1771 when you have a chance. Thank you, and we look forward to hearing from you.

November 18, 2024

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Employee Rating

The check in person was very nice , I liked talking to her . The wait was very short ,thanks . More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 17, 2024

Dealership Rating
Employee Rating

Sold me a bad vehicle and after 3 business days still waiting on my down payment back More

by Jdsimmons337
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cue and Rett

Nov 19, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

November 12, 2024

Dealership Rating
Employee Rating

Great service and great people in service especially mandolyn Powell she is a great asset to Serra Nissan and a very smart and knowledgeable More

by eddiem391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erin Kilgo, Chuck Kennedy , Mandolyn Powell

Nov 14, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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