Brendon Gardnew

Lithia Hyundai of Anchorage responded

Thank you for sharing your feedback. It's concerning to hear about the decline in service quality after so many years of loyalty, and we apologize for any inconvenience this has caused. We value your continued trust in our vehicles and would like to address these issues directly with you. Please feel free to reach out at your convenience so we can work towards a solution together. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

Thank you, Mease, for bringing this to our attention. We apologize for the lack of communication you’ve experienced, as it’s important to us that our customers are kept informed throughout the process. Please reach out to us via email so we can avoid any missed calls and discuss this further. We look forward to making things right. Best, Moises Gonzalez - Service Manager - 907-762-5752 - moisesgonzales@lithia.com

Lithia Hyundai of Anchorage responded

Hello, I deeply regret to hear about your dissatisfaction. I want to assure you that our goal is to go above and beyond for our customers, and I am disappointed to see that this must not have been the case. At your convenience, please contact me so that we can turn this experience around for you. Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

Hi Cammeron, Our team would like to thank you for allowing us to serve you, as we appreciate your business. We regret that you experienced an extended wait time, and would like the opportunity to discuss this with you further. Please reach out to me at your convenience. We hope to have the opportunity to serve you again. Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

We're deeply sorry to hear about your experience. Your satisfaction is important to us, and we strive to provide accurate diagnostics and reliable service. We'd like to investigate this matter further to ensure it's addressed appropriately. Please reach out to us directly with more details so we can understand the specifics of your situation and take the necessary steps to resolve it. Your feedback is valuable to us, and we're committed to ensuring all our customers have a positive experience at our dealership. Best, Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

Hello, We appreciate you taking the time to provide feedback on your experience. We're sorry to hear that you encountered challenges with our customer service, and we apologize for any inconvenience. Your concerns are important to us, and we are committed to improving our communication systems. To better understand the issues you faced and work towards a solution, we encourage you to reach out to us through the number below. Your feedback helps us identify areas for improvement, and we value the opportunity to address your specific concerns. Thank you for bringing this to our attention, and we look forward to the opportunity to enhance your experience. Best, Anthony Mingus - Sales Manager - 907-762-5100

Lithia Hyundai of Anchorage responded

Hi Kaiden, What an exciting journey—buying your first car! We're delighted we could be part of this milestone at Lithia Hyundai of Anchorage. Overcoming credit challenges and finding the perfect lender for you is no small feat, and we're thrilled it resulted in you driving away with a beautiful car at the right price and payment plan. Your words about our team mean the world to us. Here's to many happy miles ahead, and we hope your new car brings you endless joy!

Lithia Hyundai of Anchorage responded

Hi Becca, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and communication. Ensuring our customers are informed and satisfied is a top priority for us. We appreciate your positive comments about our text message communication. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to serving you again in the future.

Lithia Hyundai of Anchorage responded

We're delighted to know you had a wonderful experience with our customer service at Lithia Hyundai of Anchorage. Thanks for recommending us, we appreciate it!

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We are glad your time with us was a quick and helpful experience. We hope to see you again here at Lithia Hyundai of Anchorage.