Brady Keys
Brady Keys at Gene Messer Toyota

Brady Keys | Page 15

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7
245 Reviews
4.7

245 Reviews

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245 Reviews of Brady Keys

July 18, 2025

Dealership Rating
Employee Rating

Fast and friendly service. They answered all my questions and very professional. I was in and out in less then 30 minutes. More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2025

Gene Messer Toyota responded

Hi Jesse, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

July 12, 2025

Dealership Rating
Employee Rating

David R and his team are fantastic. They jumped right on my problem and had it fixed in less than 5 minutes. I have been a loyal Gene Messer satisfied customer for over 25 years. More

by ToyoFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David R, Matt Walker, and Bryan.

Jul 14, 2025

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! We hope to see you soon!

July 11, 2025

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Employee Rating

Great customer servic, great service and communication. The wait was not too long and a great eating area More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2025

Gene Messer Toyota responded

Hi Greg, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 06, 2025

Dealership Rating
Employee Rating

Nice and friendly staff. Very helpful and quick service. Adam and bryan made sure I was well accommodated More

by Milticket24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam and bryan

Jul 10, 2025

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 03, 2025

Dealership Rating
Employee Rating

Friendly and knowledgeable staff, and smooth process through financing. Service department at gene messer toyota is also one of the best in town. More

by Eli R.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Reyna

Jul 04, 2025

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2025

Dealership Rating
Employee Rating

Stetson was absolutely AMAZING! So very polite and truly listened to exactly what I wanted. Nothing short of impeccable service! More

by Madewellsharae75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stetson and Cade Riney

Jul 03, 2025

Gene Messer Toyota responded

Hi, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2025

Dealership Rating
Employee Rating

Was the worst ! I waited 3 hrs for a oil change Not cool at all More

by Crystalmosqueda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 02, 2025

Gene Messer Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Brady Keys General Manager bkeys@genemesser.com

July 01, 2025

Dealership Rating
Employee Rating

My wife and I came into Gene Messer Toyota needing to purchase a new truck with some special circumstances. My pickup had been totaled from a recent hail storm. Devin Pineda, our sales representative, an More

by kncrow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin and Devin

Jul 02, 2025

Gene Messer Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2025

Dealership Rating
Employee Rating

Customer service rep was very knowledgeable of what needed to be done kept me informed More

by annie.pena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2025

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota.We hope you have a great day!

June 28, 2025

Dealership Rating
Employee Rating

I have been a client of this dealership for decades with multiple Toyota vehicles. They are knowledgeable, trustworthy, and reliable. More

by R.C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Thank you again, and have a fantastic day!

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