Brady Keys
Brady Keys at Gene Messer Toyota

Brady Keys | Page 11

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7
245 Reviews
4.7

245 Reviews

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245 Reviews of Brady Keys

September 17, 2025

Dealership Rating
Employee Rating

Outstanding experience from sales to finance top notch team 💯 will recommend them to everyone I know More

by Texasboo76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geof-sales

Sep 20, 2025

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2025

Dealership Rating
Employee Rating

...DO NOT USE DEALERSHIP FOR REPAIRS/DIAGNOSTIC...David Kirkham and the service technicians assigned to him do not listen, are under trained, and just completely incompetent. Make up issues just to charge More

by SageOil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Kirkham

Sep 21, 2025

Gene Messer Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out to Dave Randall Service Director at drandall@group1auto.com, so we can work toward a resolution. Brady Keys General Manager Gene Messer Toyota bkeys@genemesser.com

September 15, 2025

Dealership Rating
Employee Rating

Very friendly, informative and great service. They are a dependable dealership. Customers appreciate great service. More

by coomer2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Womack

Sep 16, 2025

Gene Messer Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2025

Dealership Rating
Employee Rating

Dealership was good. Treated me well. I have bought several cars from them and will continue to do so if salesman Jake Chester remains with the company. More

by Carlton
Recommend Dealer
Yes

Other Employees Tagged: Jake Chester

Sep 11, 2025

Gene Messer Toyota responded

Hi Carlton, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Thank you again, and have a fantastic day!

September 09, 2025

Dealership Rating
Employee Rating

I had my oil change, and Jessie was very nice to me. I didn’t have to wait for long. More

by dplt0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessie

Sep 11, 2025

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

September 05, 2025

Dealership Rating
Employee Rating

Great service. Great help Checking in vehicle very nice and respectful. Thank you for your help More

by teena.buie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2025

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 04, 2025

Dealership Rating
Employee Rating

Always professional and efficient. They care about my time and communicate well. Worth the 2 hour drive to have them service my Tundra. David has great customer skills. More

by Lhannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David

Sep 07, 2025

Gene Messer Toyota responded

Hi, thank you for such a great review! We love hearing that our professional and efficient service is appreciated. We truly value our customers' time and strive to communicate effectively. Thank you for making the two-hour drive. We are honored to have your trust in servicing your Tundra. And we agree: David has excellent customer skills!

September 03, 2025

Dealership Rating
Employee Rating

They were very thorough and transparent. They helped me quite a bit, more than most places would. They even gave me a free ride to and from the dealership. Love their service. More

by William Hummeldorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2025

Gene Messer Toyota responded

Hi William, we are so happy to read such a great review about Gene Messer Toyota! We hope you have a great day!

September 02, 2025

Dealership Rating
Employee Rating

Great customer service just waiting to long on the broken fender that's supposed to get repaired and some scratches that were supposed to get buffed out but other than that I strongly recommend for anyone lo More

by Adamcartwright1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 07, 2025

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 29, 2025

Dealership Rating
Employee Rating

Very good experience. They found the exact vehicle I needed and Goeff went above and beyond in explaining features. More

by jwearp4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geoff Schramme

Sep 02, 2025

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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