Brad Magerl

I've used this dealership for many years and have been leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I relu leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I reluctantly signed up for a "First Mile Vehicle Service Contract" without having read all the details, as one can never do without spending time to carefully read it. Upon returning home, I carefully read the Service Contract and decided to cancel after reading that "This Service Contract Runs Concurrent With, and is Secondary to, Any Applicable Manufacturer's Warranty" and that the "Service Contract could be canceled at any time by contacting the selling dealer." With only 2 miles on the vehicle at the time of leasing, I determined that a Service Contract was not really needed or beneficial and decided to cancel. I called one of the sales reps to inform him that I was returning the next day to have the Service Contract canceled. Since I had another appointment two days later to attend to a problematic issue with Connected Service, I was informed that I could make one trip to have both done that same day. Since the finance rep would not be there, I was informed that the cancellation could be handled by another rep. So in two days, I returned to CCT to have these issues attended to. After spending almost two hours with the rep and Connected Service, and finally getting that issue fixed, I spent another hour awaiting a finance rep who was supposed to attend to the cancellation. However, the finance rep stated that the cancellation could not be done and that I would either need to address the change with the finance rep at Cobb County Toyota (CCT), who sold me the Service Contract, or to contact South East Toyota Finance (SETF), who was financing the lease. All I needed was to have the monthly payment for the Service Contract removed, which would lower the monthly lease payment. He informed me that SETF would determine how the monthly payment would be handled, either by lowering the terms of the lease or reducing the monthly payment, and that CCT was unable to do it. Very disheartened, I communicated with the second sales rep, who informed me that once I called SETF, I could ask that my lease terms not be reduced but that the monthly payments be reduced instead, thus making the payment affordable for me. I was assured that this was done before and felt confident when I left CCT. The following morning, I received a call from the finance rep who sold me the Service Contract, as he had heard that I wanted a cancellation. He informed me that if I had returned the day after, it could have been done. I considered tis call to be respectful and his attempt at customer satisfaction. This made no sense though, as it clearly states on the Service Contract that: "You may cancel this Service Contract at any time. The Selling Dealer will assist with your cancellation..." Lo and behold, when I communicated with Customer Service at SETF, I was informed that CCT was the only body to make the change; that SETF can reduce the terms of the lease by approximately 5-6 months, but the full amount, including the monthly Service Contract amount, would need to be paid until the end of the lease terms. While I understood the option, I tried to impress upon them that because of budget constraints, it would be best for the payments to be reduced. I did not want to reduce the lease terms. The following day, I texted the sales rep and asked for the Sales Manager's name and phone number so I could speak with him personally about what I considered to be a misleading and deceptive statement about cancellation if the Service could not be canceled "at any time." The sales rep never responded. I proceeded to text the other sales rep, who informed me that he was with a customer, but he never returned my call. Such lack of empathy and dismissiveness by the reps was unexpected. I now contemplate whether to ever use or recommend this dealership again. More

by Katmau Verified Customer Verified Customer

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Haven't shopped for a new vehicle in quite a few years but the process working with Mike Stallings which was done about 90% via email was great. We were able to workout and finalize a deal without any has but the process working with Mike Stallings which was done about 90% via email was great. We were able to workout and finalize a deal without any hassle or aggravation, found the vehicle I wanted and was very happy with the final numbers. We worked with Brad on the financing and he was great as well, process was relatively quick and painless. This was my first time dealing with the folks at Cobb County Toyota and based on my interactions, I would highly recommend them to anyone shopping for a new or used vehicle. More

by Joe P Verified Customer Verified Customer

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Cobb County Toyota has a professional staff and treats their customers with respect. It's nice to have them close to our home. They make the car buying experience a positive one. their customers with respect. It's nice to have them close to our home. They make the car buying experience a positive one. More

by MESTORMO Verified Customer Verified Customer

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Great people work here. All treaded us with respect and there no fees added tops off the deal. This is our 3rd car purches from Cobb Country Toyota. Dealer for Life. Thank All treaded us with respect and there no fees added tops off the deal. This is our 3rd car purches from Cobb Country Toyota. Dealer for Life. Thanks to ALL Pat More

by pmcneil777 Verified Customer Verified Customer

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We had a great experience at Cobb County Toyota! From test driving the vehicle to finishing in finance then out to delivery of the car..,awesome!! From test driving the vehicle to finishing in finance then out to delivery of the car..,awesome!! More

by RICHARDS124 Verified Customer Verified Customer

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excellent service all around! would not go anywhere else to purchase and service my toyotas would not go anywhere else to purchase and service my toyotas More

by toyo480 Verified Customer Verified Customer

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Quick and easy process at the dealer, good price and efficient throughout the buying experience. Post purchase I felt somewhat ignored when trying to ask questions about the car. Also finance was really efficient throughout the buying experience. Post purchase I felt somewhat ignored when trying to ask questions about the car. Also finance was really pushy with extra warranties and options which made me feel uncomfortable. More

by MATT P Verified Customer Verified Customer

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Everyone was wonderful to work with. Questions were answered or explained simply and directly; quick response; no pressures; showed a genuine interest to make sure the car and options s Questions were answered or explained simply and directly; quick response; no pressures; showed a genuine interest to make sure the car and options selection was right for us. We definitely recommend this dealership without any reservations. More

by KRISTALM Verified Customer Verified Customer

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This was my first Toyota purchase and I was very impressed by the attention to my needs. Claude was wonderful, and ensured that I test drove both vehicles I was looking at, answered all of my quest impressed by the attention to my needs. Claude was wonderful, and ensured that I test drove both vehicles I was looking at, answered all of my questions, gave me extra instructions on all of the features of the car before I left, and the whole process was very quick and easy! More

by JOANNE.TEDONE Verified Customer Verified Customer

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Excellent sales team! They made the process smooth and painless! I will definitely be back in the future! They made the process smooth and painless! I will definitely be back in the future! More

by RYAN.HANSON.87 Verified Customer Verified Customer

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