Brad Johnson
Brad Johnson at Capistrano Volkswagen

Brad Johnson

Service Advisor

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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4.6
307 Reviews
4.6

307 Reviews

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307 Reviews of Brad Johnson

January 18, 2026

Dealership Rating
Employee Rating

Professional service and knowledge as expected. Courtesy and precise information provided. Very pleasant environment. To recommend to friends More

by RENATO.GIORDANO
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

January 09, 2026

Dealership Rating
Employee Rating

Straight forward upfront information and updates regarding repair and maintenance services, makes the Capo VW experience very worthwhile - very responsive and respectful!! More

by mwseamz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2026

Capistrano Volkswagen responded

Thank you for your review!

January 06, 2026

Dealership Rating
Employee Rating

Used this dealership for all of my maintenance and repairs of my 2019 Jetta. Everything is up to par. Great lobby for waiting for service on my VW. Thanks Also video from tech on status of my VW duri More

by HARRAZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2026

Capistrano Volkswagen responded

Thank you for your review!

December 31, 2025

Dealership Rating
Employee Rating

Average. Didn't keep me informed of the status of the work. Car was kept for two weeks. More

by JAMESRMITCHELL
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jan 16, 2026

Capistrano Volkswagen responded

Thank you for your feedback!

December 24, 2025

Dealership Rating
Employee Rating

Always a great experience when I go to Capo VW! !! Very efficient and courteous experience. More

by JAIMOI55
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jan 16, 2026

Capistrano Volkswagen responded

Thank you for your review!

December 17, 2025

Dealership Rating
Employee Rating

I waited over two hours for an oil change. The service man told me that my car would be ready pretty soon. I noticed that my car was still in the parking spot where I had left it an hour and a More

by Karen Ondatje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Norm Faller

Jan 16, 2026

Capistrano Volkswagen responded

Thank you for bringing this situation to our attention and we apologize for the delayed response. We have made our management team aware of your experience in our service department and want to assure you we are committed to improving our processes so we can earn back your business. If you have any further information to add or need anything, please reach out to us at customerservice@capovwmazda.com. Thank you, Capistrano Volkswagen

December 11, 2025

Dealership Rating
Employee Rating

Always amazing customer service. All associates listen to your needs I would recommend San Juan Capistrano VW to everyone More

by kimberlylind1975
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Dec 12, 2025

Capistrano Volkswagen responded

Thank you for your review!

December 10, 2025

Dealership Rating
Employee Rating

Friendly and always helpful they take care of their customers with loving care!! Thank you. More

by GIUSYCOLUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Capistrano Volkswagen responded

Thank you for your review!

November 27, 2025

Dealership Rating
Employee Rating

Easy to drop off and was ready when promised. They took care of all the issue's and also checked the alignment. More

by SHIDOBEAR
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Dec 05, 2025

Capistrano Volkswagen responded

Thank you for your review!

November 27, 2025

Dealership Rating
Employee Rating

Easy to drop off and was ready when promised. They took care of all the issue's and also checked the alignment. More

by SHIDOBEAR
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Dec 05, 2025

Capistrano Volkswagen responded

Thank you for your review!

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