Brad Johnson
Brad Johnson at Capistrano Volkswagen
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Brad Johnson

Service Advisor

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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254 Reviews
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254 Reviews

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254 Reviews of Brad Johnson

November 29, 2024

Dealership Rating
Employee Rating

We purchase a lot of VW's. As a family and business well over 200 vehicles over the past 12 years. Only one from Capo. They were sleazy, dishonest &, the owners were just as ba More

by xsection1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 02, 2024

Capistrano Volkswagen responded

Hello, We sincerely apologize for your experience at our dealership. There is a certain standard we hold ourselves to for the customer experience and it was obviously not met in this case. We would like to look into this issue further and see if there is anything we can do to earn your business back, but I was not able to determine your information based on the review left. If you could please email us at customerservice@capovwmazda.com to provide your information so we can look into this further, we would very much appreciate it. Thank you, Capistrano Volkswagen

May 02, 2023

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Employee Rating

Always a dream to work with from the sales staff to the service department. Fred is amazing, jumps through hoops to please. Corey Goodman on top of his game. Owners Miles and Gary have gone out of their wa More

by SanJuanCoffeeGuy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2023

Capistrano Volkswagen responded

Thank you so much for your fantastic feedback. We really try our best to set ourselves apart through our customer service so it's great to hear that being appreciated. Let us know if there is anything else we can do for you.

October 21, 2021

Dealership Rating
Employee Rating

Just moved back to Orange County and immediately visited Capo VW as we’ve been customers since 1997. Always a 5 star experience in service and sales!! More

by Hreyes1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2021

Capistrano Volkswagen responded

Thank you so much for the feedback! If there is anything else you need, please don't hesitate to call us. We look forward to your next visit.

October 01, 2021

Dealership Rating
Employee Rating

Brad coordinated a swift turnaround of the maintenance service and had Trystan, the technician, work out a coolant system notice. They were both courteous and the team took great care of the car. I will h More

by Sina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trystan Marshall

Oct 01, 2021

Capistrano Volkswagen responded

Thanks for the positive review Sina! We are really proud of the work Brad does for us. We will let him know how much you enjoyed your experience with him!

September 23, 2021

Dealership Rating
Employee Rating

Excellent customer service. Everyone very nice and professional. They ready to give you advice on everything you ask More

by Miroslawa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2021

Capistrano Volkswagen responded

Thank you Miroslawa. It's great to see that your experience with Brad went well. If you need anything else give Brad or the store a call.

August 22, 2021

Dealership Rating
Employee Rating

Always greeted and with the feeling you are part of the family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple plac More

by Patzir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2021

Capistrano Volkswagen responded

Thank you so much for the review Patzir! We try to be as transparent as possible with our customers so it's great to hear how thorough the service team was for you.

August 10, 2021

Dealership Rating
Employee Rating

had my 40k service here and they were wonderful! very thorough and communication was excellent. even got a thorough video of my car and what it might need! More

by liamhtx
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Payan

Aug 10, 2021

Capistrano Volkswagen responded

Thanks for the feedback! If there is anything you or your vehicle needs, feel free to give us a call! We look forward to seeing you again.

August 02, 2021

Dealership Rating
Employee Rating

Capistrano Volkswagen truly has excellent process, quality of work and customer service. Not only did they accommodated me with short notice. The task all got done as scheduled. More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Babiczuk

Aug 05, 2021

Capistrano Volkswagen responded

Thank you so much for the positive feedback JJ! If there is anything else we can help you with, feel free to give us a call.

August 01, 2021

Dealership Rating
Employee Rating

BRAD TOLD ME TO COME IN AS SOON AS I CALLED=VERY COMFORTING AS I'M ELDERLY,HANDICAPPED. HE FIXED IT WHILE I WAITED.FABULOUS! More

by LYNNESPIEGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

Capistrano Volkswagen responded

Thanks you so much Lynne. We are so proud of the work Brad does for us and love to hear him succeed. We look forward to seeing you again!

July 11, 2021

Dealership Rating
Employee Rating

We had a great experience purchasing a new vehicle and serving another. I look forward to working with Capristrano Volkswagen for all of your car purchases and services. More

by John C
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chuck Lilly

Jul 20, 2021

Capistrano Volkswagen responded

Thanks John! We will do our best to meet your expectations on your next visits as well.

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