Bob Parr | Page 28

Bob was great, very nice and professional. I will definitely be back for all of my oil changes. I will definitely be back for all of my oil changes. More

by codyellzey84 Verified Customer Verified Customer

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Great service, completed my factory recall faster than suggested. I will definitely use there service department again suggested. I will definitely use there service department again More

by barner.cooks Verified Customer Verified Customer

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Frienly i like good customer sevice at time No complain Not problems en parts no complain Not problems en parts no More

by rodriguezbonilla Verified Customer Verified Customer

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Bob was great from start to finish. He met us at the door and then delivered our vehicle when we arrived. Can’t say enough good things about him! He met us at the door and then delivered our vehicle when we arrived. Can’t say enough good things about him! More

by SETH.M.OLMSTEAD Verified Customer Verified Customer

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Great place to take my car and get all the work done with great staff great staff More

by rmw0217 Verified Customer Verified Customer

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It was a great experience from start to finish! My Service Advisor Bob was genuinely friendly, knowledgeable and in constant contact about my 2018 Dodge Durango repairs. My truck’s repairs were co My Service Advisor Bob was genuinely friendly, knowledgeable and in constant contact about my 2018 Dodge Durango repairs. My truck’s repairs were completed within a good timeframe and the repairs were done right. I’ve had no issues. Good customer service and accurate repairs matter a lot to me and I got both here! I’ll definitely use this dealership again in the future. -Ms. Brown More

by Ms. Brown Verified Customer Verified Customer

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Chris is always on top of it. Quick and easy. Plus, it’s always sparkling when I get it back! Quick and easy. Plus, it’s always sparkling when I get it back! More

by heck.b.13 Verified Customer Verified Customer

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Great service from the maintenance team. They got me in and out quickly and everyone I spoke with was helpful and friendly They got me in and out quickly and everyone I spoke with was helpful and friendly More

by r.brett.and Verified Customer Verified Customer

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I've always come here to service my Jeep. I appreciate the fact that the service department is open on Sundays. Chris and Bob was so helpful and so patient with me and understanding about my I appreciate the fact that the service department is open on Sundays. Chris and Bob was so helpful and so patient with me and understanding about my situation. Both were very knowledgeable and concerned about the situation on my Jeep. More

by agustin.beth Verified Customer Verified Customer

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I wish there were an option for zero stars. I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience ima I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience imaginable with purchasing a new vehicle from them. I have purchased many in my lifetime and this certainly takes the cake of the most difficult and terrible experiences ever. For starters, I purchased new in January… I’ve only had my 2024 Jeep Grand Cherokee 4xe for a total of about 2-2.5 months because of the issues presented. Not 2 days after purchasing, the check engine light came on. I took it in for servicing, they had it for over 2 weeks before deciding to find a twin in South Florida and doing a substitution of collateral. The new vehicle they put me in had already started with problems when they went to pick it up. It needed an entire hybrid battery replacement. About a month had passed and more issues were slowly presenting. Before I get into that, let me point out that the dealership completely failed to properly swap the paperwork from the first dud to the second. They sent me a SECOND license plate (different tag number) for the same vehicle through the mail and made the DMV think I had 2 vehicles. They put an order of suspension on my driver’s license and I had to spend an entire day at the DMV to get that fixed. I legitimately asked if everything was okay regarding the swap the day I completed it. I had stopped insurance on the vehicle I no longer had and swapped it over to the new one they put me in. They assured me everything was fine. Well, it wasn’t— I got that second license plate in the mail and had an order of suspension placed on me several weeks later. I reached out to Carlos about this entire headache and he has never gotten back to me about reimbursing the charges it took to pay out of pocket for the DMV to fix this. I don’t care how much or how little it took, I am not responsible for this complete failure. I still don’t have a copy of proof that I no longer have the original vehicle they put me in either (I wouldn’t need one if they hadn’t duplicated vehicle reporting to the DMV). This dealership does not care about their customers. I financed this vehicle for $80k and they just don’t care about anything but themselves. I wish I would have purchased elsewhere because this place was careless with my livelihood. Buying a new vehicle and having an order of suspension is NOT ideal because of the lack of communication, diligence and customer care. Back to the issues in the replacement Jeep. The screen started to black out randomly and would delete CarPlay on its own. The adaptive headlights also started to randomly point straight down… The steering rack and wheel hub/bearings were broken… They had my vehicle for over a month because they didn’t have any parts to fix it available. I just got it back. The service advisor Jeannie was terrible. She kept letting the rental vehicle lapse. She never called to update me once. NOT ONCE IN A WHOLE MONTH. I had to call and get the updates. I picked up the vehicle from service on a Sunday, the day I told her I could do it. She never finished the invoice. Another advisor took my email and rental agreement number and said he would have her close it out. Well, I get a phone call from her the day after picking it up stating that I STILL needed to pick up my vehicle and the rental they had for me was still open (by the sounds of it). I would never have purchased from this terribly managed business if I knew this would be an ongoing problem with not one, but TWO brand new vehicles. It’s an ongoing issue that has seriously been a nightmare since basically the day I signed. Be warned… if you’re lucky enough to not have had any issues with them, then that’s great and I envy your experience. Otherwise, I wouldn’t even give them the time of day if you’re thinking of of buying from them. This has seriously been a nightmare and they should do more to remedy this experience. More

by CollinHuff Verified Customer Verified Customer

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