Scott Webster

I wish there were an option for zero stars. I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience ima I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience imaginable with purchasing a new vehicle from them. I have purchased many in my lifetime and this certainly takes the cake of the most difficult and terrible experiences ever. For starters, I purchased new in January… I’ve only had my 2024 Jeep Grand Cherokee 4xe for a total of about 2-2.5 months because of the issues presented. Not 2 days after purchasing, the check engine light came on. I took it in for servicing, they had it for over 2 weeks before deciding to find a twin in South Florida and doing a substitution of collateral. The new vehicle they put me in had already started with problems when they went to pick it up. It needed an entire hybrid battery replacement. About a month had passed and more issues were slowly presenting. Before I get into that, let me point out that the dealership completely failed to properly swap the paperwork from the first dud to the second. They sent me a SECOND license plate (different tag number) for the same vehicle through the mail and made the DMV think I had 2 vehicles. They put an order of suspension on my driver’s license and I had to spend an entire day at the DMV to get that fixed. I legitimately asked if everything was okay regarding the swap the day I completed it. I had stopped insurance on the vehicle I no longer had and swapped it over to the new one they put me in. They assured me everything was fine. Well, it wasn’t— I got that second license plate in the mail and had an order of suspension placed on me several weeks later. I reached out to Carlos about this entire headache and he has never gotten back to me about reimbursing the charges it took to pay out of pocket for the DMV to fix this. I don’t care how much or how little it took, I am not responsible for this complete failure. I still don’t have a copy of proof that I no longer have the original vehicle they put me in either (I wouldn’t need one if they hadn’t duplicated vehicle reporting to the DMV). This dealership does not care about their customers. I financed this vehicle for $80k and they just don’t care about anything but themselves. I wish I would have purchased elsewhere because this place was careless with my livelihood. Buying a new vehicle and having an order of suspension is NOT ideal because of the lack of communication, diligence and customer care. Back to the issues in the replacement Jeep. The screen started to black out randomly and would delete CarPlay on its own. The adaptive headlights also started to randomly point straight down… The steering rack and wheel hub/bearings were broken… They had my vehicle for over a month because they didn’t have any parts to fix it available. I just got it back. The service advisor Jeannie was terrible. She kept letting the rental vehicle lapse. She never called to update me once. NOT ONCE IN A WHOLE MONTH. I had to call and get the updates. I picked up the vehicle from service on a Sunday, the day I told her I could do it. She never finished the invoice. Another advisor took my email and rental agreement number and said he would have her close it out. Well, I get a phone call from her the day after picking it up stating that I STILL needed to pick up my vehicle and the rental they had for me was still open (by the sounds of it). I would never have purchased from this terribly managed business if I knew this would be an ongoing problem with not one, but TWO brand new vehicles. It’s an ongoing issue that has seriously been a nightmare since basically the day I signed. Be warned… if you’re lucky enough to not have had any issues with them, then that’s great and I envy your experience. Otherwise, I wouldn’t even give them the time of day if you’re thinking of of buying from them. This has seriously been a nightmare and they should do more to remedy this experience. More

by CollinHuff Verified Customer Verified Customer

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We had a great experience with Scott and his trainee. We would recommend your dealership We would recommend your dealership More

by thefanguy Verified Customer Verified Customer

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It was a positive shopping experience, Scott started the process and Meisha completed it. I ended up being there much longer than anticipated - not due to anything on their part a there were very helpful th process and Meisha completed it. I ended up being there much longer than anticipated - not due to anything on their part a there were very helpful the entire time. More

by kimberlydill Verified Customer Verified Customer

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Excellent overall service from start to finish. Would definitely refer friends and family for future business. Both of my sales associates, Scott Webster and Kayla Mark exceeded expectations. Would definitely refer friends and family for future business. Both of my sales associates, Scott Webster and Kayla Mark exceeded expectations. More

by rrockhill850 Verified Customer Verified Customer

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I'm truly satisfied with my trade in and great service from staff that assisted me. from staff that assisted me. More

by vmw233 Verified Customer Verified Customer

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Outstanding thank you to everyone that help me in trading my old to a new vehicle. my old to a new vehicle. More

by vmw233 Verified Customer Verified Customer

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Very happy with my experience. Straightforward sales people and good overall service. Would absolutely take my business there again. Straightforward sales people and good overall service. Would absolutely take my business there again. More

by rrockhill850 Verified Customer Verified Customer

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Very clean. Lively dealer floor. Nice people greeting at the customer service counter. Great inventory available. I’ve purchased seven new vehicles in my life a Lively dealer floor. Nice people greeting at the customer service counter. Great inventory available. I’ve purchased seven new vehicles in my life and the best sales person was the one I just had, Scott Webster. He was patient and cared more about my needs than squeezing me into a fast sale. If all sales person were like him, car dealerships would have a much better reputation. By the way, got a great deal on a ‘23 Durango. I’ll prefer to purchase all vehicles with Scott at your dealership in the future, and I’ll be recommending others to shop there too. More

by Markpruckner Verified Customer Verified Customer

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Best vehicle purchasing experience that I have ever had. The place is clean, inventory is great, Scott Webster who I worked with is fantastic. He’s the reason that I bought the car, though the deal was very The place is clean, inventory is great, Scott Webster who I worked with is fantastic. He’s the reason that I bought the car, though the deal was very good too. More

by Markpruckner Verified Customer Verified Customer

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Scott was amazing and had a lot of patience with me and my purchase. would recommend to all my purchase. would recommend to all More

by daijha.korinne Verified Customer Verified Customer

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