Craig Smith

CRAIG DISREPECTFUL AND UNPROFESSIONAL SERVICE MANAGER. Customer #99443  In reply to my google review you guys reached out about I am responding as requested. Customer Number 99443 HORRIBLE UNPRO Customer #99443  In reply to my google review you guys reached out about I am responding as requested. Customer Number 99443 HORRIBLE UNPROFESSIONAL. DO NOT WASTE YOUR MONEY OR TIME HERE. If I could give zero stars or negative stars, I would. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lied about having the part on site and service time went on to past 2 weeks with ZERO communication from Service about part status, and service delays. I was over charged and over quoted price for service on multiple occasions. Service department communication and customer relations is xxxx poor. My car sat for days with NO SERVICE PERFORMED AND ZERO COMMUNICATION. If you like clowns, this place is the circus. Craig the service manager is a complete tool bag. Dishonest and unprofessional. He lost his mind and I will help him find it. Illegally holding my vehicle keys and threatening a customer, AFTER PAYMENT, and telling them to call the police. Craig is incompetent at his job as a service manager and unprofessionalism and ego makes him think he owns Dodge. Failed to notify me of vehicle repair delays as well as job completion. Craig was extremely disrespectful to me and my wife when we came up to pick up my vehicle. Craig is a complete scammer. Shawn and Craig should be fired. Corporate will be hearing about my ENTIRE experience at Central CDJR Service and sales department. This place is a joke, DO NOT WASTE YOUR MONEY OR TIME HERE. Definitely will be following up with consumer affairs. More

by michelle_brownlowe Verified Customer Verified Customer

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Generally they provide great service in the past. This time I had an issue! Matt This time I had an issue! Matt More

by mprice6078 Verified Customer Verified Customer

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I always feel like I'm working with family. I have found their prices to be fair and the work to be done in a timely manner. They are always willing to explain in detail what is to be done and I have found their prices to be fair and the work to be done in a timely manner. They are always willing to explain in detail what is to be done and if anything is found during the repair they bring it to my attention. The supervisor named Greg is always available and friendly. Even the service manager Craig stepped out to see how service was going. And that's why I keep coming back. More

by jfwjr222 Verified Customer Verified Customer

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HORRIBLE UNPROFESSIONAL. DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lie DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lied about having the part on side and service time went on to past 2 weeks with ZERO communication from Service about part status, and service delays. I was over charged and over quoted price for service on multiple occasions. Service department communication and customer relations is xxxx poor. My car sat for days with NO SERVICE PERFORMED AND ZERO COMMUNICATION. If you like clowns, this place is the circus. Craig the service manager is a complete tool bag. Dishonest and unprofessional. He lost his mind and I will help him find it. Illegally holding my vehicle keys and threatening a customer, AFTER PAYMENT, and telling them to call the police. Craig is incompetent at his job as a service manager and unprofessionalism and ego makes him think he owns Dodge. Failed to notify me of vehicle repair delays as well as job completion. Craig was extremely disrespectful to me and my wife when we came up to pick up my vehicle. Craig is a complete scammer. Shawn and Craig should be fired. Corporate will be hearing about my ENTIRE experience at Central CDJR Service and sales department. This place is a joke, DO NOT WASTE YOUR MONEY OR TIME HERE. Definitely will be following up with consumer affairs. More

by michelle_brownlowe Verified Customer Verified Customer

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HORRIBLE UNPROFESSIONAL. DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lie DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lied about having the part on side and service time went on to past 2 weeks with ZERO communication from Service about part status, and service delays. I was over charged and over quoted price for service on multiple occasions. Service department communication and customer relations is xxxx poor. My car sat for days with NO SERVICE PERFORMED AND ZERO COMMUNICATION. If you like clowns, this place is the circus. Craig the service manager is a complete tool bag. Dishonest and unprofessional. He lost his mind and I will help him find it. Illegally holding my vehicle keys and threatening a customer, AFTER PAYMENT, and telling them to call the police. Craig is incompetent at his job as a service manager and unprofessionalism and ego makes him think he owns Dodge. Failed to notify me of vehicle repair delays as well as job completion. Craig was extremely disrespectful to me and my wife when we came up to pick up my vehicle. Craig is a complete scammer. Shawn and Craig should be fired. Corporate will be hearing about my ENTIRE experience at Central CDJR Service and sales department. This place is a joke, DO NOT WASTE YOUR MONEY OR TIME HERE. Definitely will be following up with consumer affairs. More

by michelle_brownlowe Verified Customer Verified Customer

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Horrible Experience. Service department fails to deliverer a customer friendly experience. xxxx poor communications in the service department. Service rep fails to keep c Service department fails to deliverer a customer friendly experience. xxxx poor communications in the service department. Service rep fails to keep customer updated or follow simple instructions. Service call center is unprofessional and never have long wait times. Service reps are not knowledge about car parts/work and overcharge estimates. Sales floor experience was unpleasant. While car was in service not a single floor sales representative approached me for assistance nor acknowledge me. Very unfriendly staff. Would never waste my money at this establishment ever again. More

by michelle_brownlowe Verified Customer Verified Customer

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I wish there were an option for zero stars. I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience ima I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience imaginable with purchasing a new vehicle from them. I have purchased many in my lifetime and this certainly takes the cake of the most difficult and terrible experiences ever. For starters, I purchased new in January… I’ve only had my 2024 Jeep Grand Cherokee 4xe for a total of about 2-2.5 months because of the issues presented. Not 2 days after purchasing, the check engine light came on. I took it in for servicing, they had it for over 2 weeks before deciding to find a twin in South Florida and doing a substitution of collateral. The new vehicle they put me in had already started with problems when they went to pick it up. It needed an entire hybrid battery replacement. About a month had passed and more issues were slowly presenting. Before I get into that, let me point out that the dealership completely failed to properly swap the paperwork from the first dud to the second. They sent me a SECOND license plate (different tag number) for the same vehicle through the mail and made the DMV think I had 2 vehicles. They put an order of suspension on my driver’s license and I had to spend an entire day at the DMV to get that fixed. I legitimately asked if everything was okay regarding the swap the day I completed it. I had stopped insurance on the vehicle I no longer had and swapped it over to the new one they put me in. They assured me everything was fine. Well, it wasn’t— I got that second license plate in the mail and had an order of suspension placed on me several weeks later. I reached out to Carlos about this entire headache and he has never gotten back to me about reimbursing the charges it took to pay out of pocket for the DMV to fix this. I don’t care how much or how little it took, I am not responsible for this complete failure. I still don’t have a copy of proof that I no longer have the original vehicle they put me in either (I wouldn’t need one if they hadn’t duplicated vehicle reporting to the DMV). This dealership does not care about their customers. I financed this vehicle for $80k and they just don’t care about anything but themselves. I wish I would have purchased elsewhere because this place was careless with my livelihood. Buying a new vehicle and having an order of suspension is NOT ideal because of the lack of communication, diligence and customer care. Back to the issues in the replacement Jeep. The screen started to black out randomly and would delete CarPlay on its own. The adaptive headlights also started to randomly point straight down… The steering rack and wheel hub/bearings were broken… They had my vehicle for over a month because they didn’t have any parts to fix it available. I just got it back. The service advisor Jeannie was terrible. She kept letting the rental vehicle lapse. She never called to update me once. NOT ONCE IN A WHOLE MONTH. I had to call and get the updates. I picked up the vehicle from service on a Sunday, the day I told her I could do it. She never finished the invoice. Another advisor took my email and rental agreement number and said he would have her close it out. Well, I get a phone call from her the day after picking it up stating that I STILL needed to pick up my vehicle and the rental they had for me was still open (by the sounds of it). I would never have purchased from this terribly managed business if I knew this would be an ongoing problem with not one, but TWO brand new vehicles. It’s an ongoing issue that has seriously been a nightmare since basically the day I signed. Be warned… if you’re lucky enough to not have had any issues with them, then that’s great and I envy your experience. Otherwise, I wouldn’t even give them the time of day if you’re thinking of of buying from them. This has seriously been a nightmare and they should do more to remedy this experience. More

by CollinHuff Verified Customer Verified Customer

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They were excellent. Geat to solve our problems in a timely manner. Very pleasant to deal with Geat to solve our problems in a timely manner. Very pleasant to deal with More

by ROIBROWN Verified Customer Verified Customer

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Keith in service is amazing to work with. He Made the drop off effortless and easy. He Made the drop off effortless and easy. More

by lillie98 Verified Customer Verified Customer

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The service was great. The service bay was packed and still they got me checked in pretty quick and all was done in a very timely manner. Great great The service bay was packed and still they got me checked in pretty quick and all was done in a very timely manner. Great great More

by mgforrest27 Verified Customer Verified Customer

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