Blake Smithers

5-stars for Hassan he was great. Very easy to deal with and personable. Enjoyable experience. Very easy to deal with and personable. Enjoyable experience. More

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Avoid Town East Ford — Deceptive Practices and a Frustrating Experience I had an incredibly disappointing experience at Town East Ford. While Jermaine and one manager (whose name I didn’t catch) Frustrating Experience I had an incredibly disappointing experience at Town East Ford. While Jermaine and one manager (whose name I didn’t catch) were professional and helpful, the rest of the team left a lot to be desired. From the beginning, I simply asked for a price breakdown on a truck, excluding taxes since I planned to tag it with a tribe in Oklahoma. This seemingly simple request turned into an ordeal. Zane, Dustin, and Karen acted like this was brain surgery — it took 13 text messages and two emails just to get the basic information I asked for. Once I finally received the quote, the numbers didn’t add up. I asked where the extra charges were coming from and was told I didn’t qualify for certain rebates due to being out of state. However, their own website clearly states that if a customer doesn’t qualify for a rebate due to location, the same discount would be applied as a dealer discount. When I pointed this out with screenshots, I was told they wouldn’t honor that policy because “they had already discounted the truck.” Zane made me an offer, which I initially declined, but later accepted the next day. At that point, he raised the price by $185. I reluctantly agreed again and asked to put down a deposit to hold the truck — no reply. The next morning, we confirmed a pickup time. I drove over 3.5 hours, only to be told an hour before arrival that the truck had been sold to a local customer because it “made more sense” for the dealership. Zane offered a similar truck with a lower MSRP for the same higher price — a classic bait-and-switch. Despite all these red flags, we still went to the dealership. We did end up purchasing a truck, but even during financing, there were issues. A rebate we were going to apply for ourselves was pre-added in a way that actually increased the price. The taxes were printed on a separate sheet, and after “negotiating,” a new sheet showed lower taxes — creating the illusion of a price drop without actually reducing the vehicle price. Blake seemed friendly, but it’s hard to believe so many “honest mistakes” were truly accidents. Bottom line: be extremely cautious when dealing with this dealership. Their tactics are misleading, communication is poor, and the overall experience was a mess. I would not recommend Town East Ford to anyone looking for a straightforward and honest car-buying process. More

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I recently had the pleasure of working with Town east ford for my car purchase, and I cannot express enough how impressed I am with the entire experience! From start to finish, the team went above and be ford for my car purchase, and I cannot express enough how impressed I am with the entire experience! From start to finish, the team went above and beyond to ensure I found the perfect vehicle that fit both my needs and budget. The phone call from Juan Ortega was very calming and helpful. Upon arriving at the dealership, I was warmly greeted by Rafael Morales, who took the time to understand what I was looking for in a car. Their knowledge and genuine enthusiasm for helping customers were immediately evident. They patiently answered all my questions and provided me with a wide range of options to consider, making the process feel personalized and stress-free. What truly stood out was the dealership's commitment to transparency. They clearly explained the pricing, financing options, and any potential trade-in value without any pressure or hidden fees. I felt empowered to make an informed decision rather than rushed into one. The test drive was another highlight. Rafael Morales made sure I had ample time to get a feel for the car and even encouraged me to take it on different road types to see how it handled. Their enthusiasm for the vehicle was contagious, and I left the test drive feeling more excited than ever. Once we settled on a vehicle, the paperwork process was seamless. The finance team worked diligently to find the best loan options available, and I was pleasantly surprised at how quickly everything was handled. The entire staff was friendly and accommodating, which made a potentially stressful process much more enjoyable. I drove away in my new car feeling confident and satisfied, knowing I got a great deal and exceptional service. If you’re in the market for a new or used vehicle, I highly recommend town east ford. They truly set the bar high for customer service and integrity in the car-buying experience. Thank you for making my car purchase one to remember! More

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The Dealership and salesman made the purchasing experience super easy and quick! Will definitely be back! Thank yall! experience super easy and quick! Will definitely be back! Thank yall! More

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Town East Ford is amazing! I appreciate everyone for working so hard to get me in a car!!! Thank You all😊 I appreciate everyone for working so hard to get me in a car!!! Thank You all😊 More

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I recently purchased a car from Jason and I couldn’t be happier with the entire experience. From the moment I walked in, the staff was friendly, knowledgeable, and genuinely interested in helping me find t happier with the entire experience. From the moment I walked in, the staff was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle for my needs. The salesperson was patient, answered all my questions, and never made me feel pressured. The selection of cars was impressive, and the one I chose was in excellent condition, exactly as described online. The buying process was smooth and transparent, with no hidden fees or surprises. Financing was straightforward, and they worked hard to get me a great rate. Driving off the lot in my new car was a great feeling, and I’m thrilled with my purchase. I highly recommend Jason to anyone looking for a hassle-free and professional car buying experience! More

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Muy amable dispuesto a ayudar fue grasias a él que me decidí a comprar el auto fui a varios dealers y ninguna persona me atendió como el definitivamente merece empleado del año decidí a comprar el auto fui a varios dealers y ninguna persona me atendió como el definitivamente merece empleado del año More

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Jason is amazing he made my purchase really smooth. He explained everything in detail and made the whole process easy for me. He explained everything in detail and made the whole process easy for me. More

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Jason was an absolute pleasure to work with. He has a very mature and confident approach. He has a very mature and confident approach. More

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5 vehicles from Jermaine I think it sums it up! The best customer service recommend! The best customer service recommend! More

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