Billy Kwan
Billy Kwan at Mercedes-Benz of Arcadia
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Billy Kwan

Finance Manager

Mercedes-Benz of Arcadia

101 N Santa Anita Ave
Arcadia, CA 91006

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4.7
47 Reviews

Languages Spoken

English English

Mandarin Mandarin

4.7

47 Reviews

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47 Reviews of Billy Kwan

March 24, 2025

Dealership Rating
Employee Rating

Hands-down one of the best car-buying experiences I’ve ever had. Roberto was not only professional, but incredibly patient, transparent, and genuinely invested in helping me find the perfect car for my ne More

by acamacho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William Ho, Roberto Boratto

Mar 27, 2025

Mercedes-Benz of Arcadia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Arcadia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

November 24, 2024

Dealership Rating
Employee Rating

Very good service and professional customer service very friendly and helpful customer care the sales man was able to assist me in the best possible ways More

by yshalabi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aren Mirzakhanian

Nov 27, 2024

Mercedes-Benz of Arcadia responded

Hi, thank you for your five-star rating and your business! Our entire team appreciates the opportunity. We look forward to your next visit! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

October 12, 2024

Dealership Rating
Employee Rating

John Blackledge was my salesperson he was great in every aspect of getting the car that I wanted. He did a very good job for me and would do the same for anyone else that needs a new car. I enjoyed working More

by pkrisla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Blackledge

Oct 19, 2024

Mercedes-Benz of Arcadia responded

Hi, thank you for your five-star rating and for your business! Our entire team appreciates the opportunity. We look forward to your next visit! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

October 01, 2024

Dealership Rating
Employee Rating

This dealership tried to rob me. Have and excellent credit score and they sold me a car at 8% interest rate. They asked for a $2,500 cash down payment eventhough I was going to give More

by Joseesparza25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Scott Hong, Stacey Huynh

Oct 05, 2024

Mercedes-Benz of Arcadia responded

Hi, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

August 06, 2024

Dealership Rating
Employee Rating

This dealership is excellent in every way possible. I am a repeat buyer with my sales woman Kat. She is very professional, knowledgeable and goes above and beyond to please her customers. The Genera More

by Dolli
Recommend Dealer
Yes

Other Employees Tagged: Katrin Bassenger, Mark Umutyan

Aug 07, 2024

Mercedes-Benz of Arcadia responded

Hi Dolli, thank you for your five-star rating and for your business! Our entire team appreciates the opportunity. We look forward to your next visit!

July 25, 2024

Dealership Rating
Employee Rating

People are knowledgeable and friendly. Lots of cars to choose from. Katrin was especially helpful More

by George
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katrin Bassenger

Jul 27, 2024

Mercedes-Benz of Arcadia responded

Hi George, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

June 09, 2024

Dealership Rating
Employee Rating

We have been working the Scott many years. He is always great. Very patient and excellent customer services. More

by Michelle L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Hong

Jun 11, 2024

Mercedes-Benz of Arcadia responded

Hi Michelle, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

May 18, 2024

Dealership Rating
Employee Rating

Bruce Chang was very helpful and did an excellent job in processing my new lease. More

by sammasuda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Chang

May 20, 2024

Mercedes-Benz of Arcadia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Arcadia. Please let us know if there is anything else we can do for you; we are more than happy to help! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

May 14, 2024

Dealership Rating
Employee Rating

Sales person are very patient and honest . Service is very good and very detailed. Best dealer in town More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yohan Chen, Kevin Wang

May 16, 2024

Mercedes-Benz of Arcadia responded

Hi Peter, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

May 03, 2024

Dealership Rating
Employee Rating

Have been a loyal customer for over 15 years and Rusnak sales and service associates have always delivered excellent service. Always a positive experience dealing with them. More

by Jkelly9804
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stacey Huynh, Winnie Wu

May 03, 2024

Mercedes-Benz of Arcadia responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

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