Billy Kwan
Billy Kwan at Mercedes-Benz of Arcadia
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Billy Kwan

Finance Manager

Mercedes-Benz of Arcadia

101 N Santa Anita Ave
Arcadia, CA 91006

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4.7
45 Reviews

Languages Spoken

English English

Mandarin Mandarin

4.7

45 Reviews

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45 Reviews of Billy Kwan

October 12, 2024

Dealership Rating
Employee Rating

John Blackledge was my salesperson he was great in every aspect of getting the car that I wanted. He did a very good job for me and would do the same for anyone else that needs a new car. I enjoyed working More

by pkrisla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Blackledge

Oct 19, 2024

Mercedes-Benz of Arcadia responded

Hi, thank you for your five-star rating and for your business! Our entire team appreciates the opportunity. We look forward to your next visit! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

October 01, 2024

Dealership Rating
Employee Rating

This dealership tried to rob me. Have and excellent credit score and they sold me a car at 8% interest rate. They asked for a $2,500 cash down payment eventhough I was going to give More

by Joseesparza25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Scott Hong, Stacey Huynh

Oct 05, 2024

Mercedes-Benz of Arcadia responded

Hi, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

August 06, 2024

Dealership Rating
Employee Rating

This dealership is excellent in every way possible. I am a repeat buyer with my sales woman Kat. She is very professional, knowledgeable and goes above and beyond to please her customers. The Genera More

by Dolli
Recommend Dealer
Yes

Other Employees Tagged: Katrin Bassenger, Mark Umutyan

Aug 07, 2024

Mercedes-Benz of Arcadia responded

Hi Dolli, thank you for your five-star rating and for your business! Our entire team appreciates the opportunity. We look forward to your next visit!

July 25, 2024

Dealership Rating
Employee Rating

People are knowledgeable and friendly. Lots of cars to choose from. Katrin was especially helpful More

by George
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katrin Bassenger

Jul 27, 2024

Mercedes-Benz of Arcadia responded

Hi George, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

June 09, 2024

Dealership Rating
Employee Rating

We have been working the Scott many years. He is always great. Very patient and excellent customer services. More

by Michelle L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Hong

Jun 11, 2024

Mercedes-Benz of Arcadia responded

Hi Michelle, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

May 18, 2024

Dealership Rating
Employee Rating

Bruce Chang was very helpful and did an excellent job in processing my new lease. More

by sammasuda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Chang

May 20, 2024

Mercedes-Benz of Arcadia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Arcadia. Please let us know if there is anything else we can do for you; we are more than happy to help! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

May 14, 2024

Dealership Rating
Employee Rating

Sales person are very patient and honest . Service is very good and very detailed. Best dealer in town More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yohan Chen, Kevin Wang

May 16, 2024

Mercedes-Benz of Arcadia responded

Hi Peter, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

May 03, 2024

Dealership Rating
Employee Rating

Have been a loyal customer for over 15 years and Rusnak sales and service associates have always delivered excellent service. Always a positive experience dealing with them. More

by Jkelly9804
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stacey Huynh, Winnie Wu

May 03, 2024

Mercedes-Benz of Arcadia responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

April 16, 2024

Dealership Rating
Employee Rating

Well it starts off with our salesperson Kathleen. This is the only way we would have purchased the car. She helped us pick the right car and hand held the process right to the end. Finance was great. More

by artca.roy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2024

Mercedes-Benz of Arcadia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Arcadia. We are always more than happy to assist you if anything else comes up. Take care! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

March 30, 2024

Dealership Rating
Employee Rating

Ease of doing business. No hard sell. Product knowledge. Patient in explaining vehicle. Listens to what options customer wants. Finance person friendly snd not pushy. Ryan More

by Austin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan

Apr 03, 2024

Mercedes-Benz of Arcadia responded

Hi Austin, thank you again for taking the time to let us know how we did. We hope you have a great day! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

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