Bill McLean
Bill McLean at Otto Cadillac

Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.8
1,266 Reviews

Dealership Experience

17 yrs, 9 mos

Industry Experience

31 yrs, 9 mos

4.8

1,266 Reviews

Write a Review

1266 Reviews of Bill McLean

November 14, 2025

Dealership Rating
Employee Rating

Am always greeted with a enthusiastic welcome and immediately meet with a service advisor to discuss the reason for my visit. This time was escorted to the waiting area. More

by CadXT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 06, 2025

Dealership Rating
Employee Rating

Very prompt roadside assistance and car was fixed quickly and then they washed it very pleased More

by Rhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Otto Cadillac responded

Thank you for trusting Otto Cadillac with your business!

October 31, 2025

Dealership Rating
Employee Rating

Requested Service completed as requested. Thought vacuuming was a cursity but not dine. Dirty gloves left in vehicle More

by messiiessential1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2025

Otto Cadillac responded

Thank you for sharing this feedback. While we're glad your requested service was completed, we're sorry about the cleanliness oversight. Your feedback will help us improve moving forward. -The Otto Cadillac Team

October 30, 2025

Dealership Rating
Employee Rating

Staff is Professional. They are extremely accommodating with schedule. The communication was clear and concise. More

by joecatadjuster71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Jo Wisler

Oct 31, 2025

Otto Cadillac responded

Thank you for the feedback to our professional, accommodating, and communicative team, Joe! -The Otto Cadillac Team

October 26, 2025

Dealership Rating
Employee Rating

They're doing a very good job of fixing a problem that was due to a defective part. Free of charge. More

by illae25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young, Kelly Jo Wisler

Oct 27, 2025

Otto Cadillac responded

Thank you for taking the time to review Otto Cadillac! It really means a lot to hear that you're happy.

October 23, 2025

Dealership Rating
Employee Rating

You can tell the people at Otto do value their customer relationships. Thank you for the pleasant experience More

by markcards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2025

Otto Cadillac responded

Your feedback means the world to us! We truly value our customer relationships and are grateful for your support. Thank you from all of us at Otto Cadillac!

October 22, 2025

Dealership Rating
Employee Rating

Clean and friendly group, had a good day with accurate maintenance and reasonable pricing Thanks More

by David R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Oct 22, 2025

Otto Cadillac responded

David, thank you for the great review. We look forward to seeing you again at Otto Cadillac!

October 20, 2025

Dealership Rating
Employee Rating

I had an excellent experience with Otto Cadillac. The service was fast and friendly from start to finish. Communication was direct and transparent, and there were no surprise charges at all. Everythi More

by drjacques1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young, Kelly Jo Wisler

Oct 21, 2025

Otto Cadillac responded

We're so grateful for your recommendation and kind words! It was a pleasure working with you - thank you for choosing Otto Cadillac.

October 20, 2025

Dealership Rating
Employee Rating

We were treated very well by Bill, in the service department. He explained everything, and was very thorough and professional. More

by wmshaw55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We’ll be sure to pass along your kind words to Bill. Thank you for choosing Otto Cadillac and we hope to see you again!

October 17, 2025

Dealership Rating
Employee Rating

Went in to replace headlight had to order it and it was replaced and works great More

by RONNETOSKIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2025

Otto Cadillac responded

We're grateful to have you as an Otto Cadillac customer, Ronne. Thanks for the review!

1
...

Dealership Inventory (150 Vehicles)

used 2018 Lexus RX car, priced at $25,500
2018 Lexus RX
used
White exterior
8-Speed Automatic
AWD
used 2018 Ford F-150 car, priced at $25,900
2018 Ford F-150
used
White exterior
10-Speed Automatic
4WD
used 2020 Cadillac XT4 car, priced at $20,300
2020 Cadillac XT4
used
Silver exterior
9-Speed Automatic
AWD
used 2022 BMW X5 car, priced at $35,900
2022 BMW X5
used
Gray exterior
8-Speed Automatic Sport
AWD
used 2023 Cadillac Escalade ESV car, priced at $66,000
2023 Cadillac Escalade ESV
used
Black exterior
10-Speed Automatic
AWD
used 2019 Hyundai Sonata car, priced at $14,500
2019 Hyundai Sonata
used
Black exterior
6-Speed Automatic with Shiftronic
FWD