Bill McLean

Excellent service and very nice and helpful personnel . Wait time very good. Nice waiting area. Wait time very good. Nice waiting area. More

by JL89 Verified Customer Verified Customer

Report | Print

They are a pleasure to do business with and we have bought 4 cars with them bought 4 cars with them More

by rvcsherman Verified Customer Verified Customer

Report | Print

It was the best experience. The dealership and the people were so kind and patient The dealership and the people were so kind and patient More

by quintal Verified Customer Verified Customer

Report | Print

I only go when I know Bill Mclrean is there as he is an asset to your service center after making an appt with a gal she ended up calling me back and asking me what the wrong with the car. Excuse me that asset to your service center after making an appt with a gal she ended up calling me back and asking me what the wrong with the car. Excuse me that’s why Ian making an appointment there is al light on my dash saying I have a problem. I had to read her the item in the book. She doesn’t belong in service I have been a customer with Steve and Bill for years I trust them with my life. More

by ROZZ360 Verified Customer Verified Customer

Report | Print

Amber Young was fine until she came to me with a list of my car’s ailments. A replacement of all my tires at a cost of $1,500 for my ATS’s 17” rubber. My daughter checked online for my tires and NONE of the my car’s ailments. A replacement of all my tires at a cost of $1,500 for my ATS’s 17” rubber. My daughter checked online for my tires and NONE of them even APPROACHED that figure. I only approved the replacement of the oil vacuum hose which triggered the check engine light. That was done. She was pleasant up to the point when she sat next to me. After the approved work was finished, I went with her to a cubicle to pay. The pleasantries disappeared and it was all business. Now, I don’t know if the staff gets a bonus for as service advisor or not but just because I didn’t approve the tire replacement, why the cold shoulder? Otto Cadillac has been great since I bought my ATS there in many ways and I’m still returning for service. Bill McLean is a super guy and has never treated me like this for similar occurrences. I recommend Otto to others as well. I’m coming back soon for the NYS inspection I need after the oil vacuum hose stymied it and I need one hundred miles on the car to reset the CEL. More

by acgilbert797 Verified Customer Verified Customer

Report | Print

As always Bill was very accommodating, friendly, respectful, and clearly explained what was being done and what was needed. respectful, and clearly explained what was being done and what was needed. More

by Mike Verified Customer Verified Customer

Report | Print

Amber is very helpful and goes out of her way for the customer and otto cadillac has been top notch service since the start and I would recommend them to anyone. customer and otto cadillac has been top notch service since the start and I would recommend them to anyone. More

by jed2766 Verified Customer Verified Customer

Report | Print

The maintenance department is very efficient, explains everything that will be done or needs to be done And is very courteous. everything that will be done or needs to be done And is very courteous. More

by lynda12306 Verified Customer Verified Customer

Report | Print

Bill. McClean is excellent and was able to schedule an appointmentwithin a day He is the best McClean is excellent and was able to schedule an appointmentwithin a day He is the best More

by podzee06@yahoo.com Verified Customer Verified Customer

Report | Print

Reliable, friendly, honest and top-notch customer service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. More

by debmaloney28 Verified Customer Verified Customer

Report | Print