Bill McLean
Bill McLean at Otto Cadillac
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Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
1,114 Reviews

Dealership Experience

16 yrs, 11 mos

Industry Experience

30 yrs, 11 mos

4.8

1,114 Reviews

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1114 Reviews of Bill McLean

January 04, 2025

Dealership Rating
Employee Rating

Outstanding service on my vehicle and service personnel (Amber) is fantastic. I was kept informed of what was happening with my car, and the cost of the service was explained. More

by TOBY.RABENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young

January 01, 2025

Dealership Rating
Employee Rating

Positive attitude from everyone. Enjoyable experience. Expert mechanics, time allotted sufficient. First time.with Otto. More

by CAPSTRAW1950
Service Price Transparency
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Recommend Dealer
Yes

January 01, 2025

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Top-notch customer service. service advisor Bill McLean kept us advised of progress of repair and estimated completion. More

by debmaloney28
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Beverly. Customer service receptionist.

December 31, 2024

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Employee Rating

Great friendly service. They went out of their way to take care of our problems. They made us feel they genuinely cared for our business. We will definitely return there for More

by XLR
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Recommend Dealer
Yes
Dec 31, 2024

XLR responded

Thank You Bill McClean

December 31, 2024

Dealership Rating
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Very timely when I got there very courteous. Very honest and very willing to accommodate with a card to use while mine to be worked on More

by Lynniebell
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Recommend Dealer
Yes

December 28, 2024

Dealership Rating
Employee Rating

The service was excellent I only needed a NYstate inspection but they completed the job in excellent time More

by FABR4377
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young, Deanna Budhoo

December 26, 2024

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Employee Rating

Service Department personnel are professional, efficient and friendly. Personnel keeps you informed on the status of the car repair. More

by smwajm
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Recommend Dealer
Yes

December 26, 2024

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Employee Rating

Always a great experience. Appreciate the great customer service buying a new vehicle. 12 years with Otto and counting. Steve Lamon is the man. 5 vehicles to date. More

by Jeff Fraser
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Deanna Budhoo , Steve Lamon

December 26, 2024

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Employee Rating

Excellent and courteous service; everyone goes out of their way to make you feel comfortable and you’re confident your car is in good hands. We wouldn’t go anywhere else. More

by CTHOMAS-ODELL
Service Price Transparency
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Recommend Dealer
Yes

December 24, 2024

Dealership Rating
Employee Rating

Everyone there is so nice and friendly. I would definitely go back there. They helped me out. More

by rubenabudhu
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amber Young

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