Bill McLean
Bill McLean at Otto Cadillac

Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
1,284 Reviews

Dealership Experience

18 yrs

Industry Experience

32 yrs

4.8

1,284 Reviews

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1284 Reviews of Bill McLean

February 26, 2026

Dealership Rating
Employee Rating

Honest and friendly. Always updated at every stage. Every question was answered. Car is running great. Bill McLean is the man! More

by lyncht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Otto Cadillac responded

Thank you for your great feedback about Bill and the team! We’re pleased to hear your car is running great. We all appreciate your business at Otto Cadillac.

February 20, 2026

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Employee Rating

I made an appointment and was taken in on time and out in 45 minutes which was right for my service. The people that work there are friendly and they keep you up to date. More

by rclukey419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2026

Otto Cadillac responded

Thank you for sharing your experience! We’re thrilled to hear you were in and out in no time. From all of us at Otto Cadillac, we hope to see you again down the road!

February 13, 2026

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Employee Rating

Everyone in the service department was very willing to go the extra mile to accommodate me. They all did a great job. More

by MCARLSON4
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 13, 2026

Otto Cadillac responded

Thank you for sharing your positive feedback about our service department! We look forward to assisting you again in the future at Otto Cadillac.

February 13, 2026

Dealership Rating
Employee Rating

I have been with them for years working with Steve LeMon and Bill Mc Lean. I have been treated like family and have received 110% service . I have sent people to Otto as you can depend on the best service More

by ROZZ360
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve LeMon

Feb 16, 2026

Otto Cadillac responded

We are honored to read this feedback about Steve and Bill! Thank you for choosing Otto Cadillac and for your continued support. We truly value your loyalty and your referrals! See you next time!

February 12, 2026

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great friendly service good people to work with would highly recommend for all yorercar needs More

by smt63
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amber Young, Kelly Jo Wisler

Feb 13, 2026

Otto Cadillac responded

Thank you for your kind words. We look forward to seeing you again at Otto Cadillac!

February 09, 2026

Dealership Rating
Employee Rating

Bill is great operator to service was great Otto's machine at the beginning found an issue Why is this not optional More

by jmcmaho8
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Otto Cadillac responded

Thank you for sharing your feedback about Bill and the rest of our team! We are proud to deliver such efficient service here at Otto Cadillac.

February 09, 2026

Dealership Rating
Employee Rating

Great job Amber help me out with the problem with my vehicle very nice person More

by lesterwin920
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Feb 09, 2026

Otto Cadillac responded

Thank you for your confidence in Amber and Otto Cadillac! We appreciate your business.

January 29, 2026

Dealership Rating
Employee Rating

Every visit at OTTO Cadillac is positive experience. Amber and all the staff are a pleasure to interact with. I highly recommend anyone to have this dealership as their preference! More

by Momgsc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2026

Otto Cadillac responded

We love hearing from satisfied customers! We're glad Amber and the rest of our team could make your visit a positive one. Thank you for choosing Otto Cadillac and for your recommendation!

January 13, 2026

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Employee Rating

Outstanding Cadillac service. Bill McLean is best in the business. Highly recommend for any car service More

by CCHAKAS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

Jan 13, 2026

Otto Cadillac responded

We are flattered by your recommendation! Thank you for choosing Otto Cadillac and sharing your support for Bill McLean!

January 01, 2026

Dealership Rating
Employee Rating

Overall, our experience went well. We were treated with respect and the staff did everything to help us out. More

by Carolmerrillst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2026

Otto Cadillac responded

We love hearing that the Otto Cadillac team made you feel right at home during your visit. Thank you, and see you next time!

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