Bill Duque

Roy did a good job and was friendly and straightforward. Ideal however sucks and I wouldn't recommend people to buy here. Guillermo "Bill" Duque lied to me, I already had financing through Navy Federal Ideal however sucks and I wouldn't recommend people to buy here. Guillermo "Bill" Duque lied to me, I already had financing through Navy Federal and since I didn't have the check from them, he asked me if he could run a soft credit pull. I had told Roy no to running a hard pull but verbally agreed to a soft pull. Long story short he ran a hard pull through Equifax anyway probably for a way to get a financing offer. It's a crappy way of doing business and that was the third and last vehicle I will ever get from Ideal. And for what it's worth you have to sign an arbitration agreement to buy a car which says a lot. More

by montoya0 Verified Customer Verified Customer

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Everything was done efficiently. The process was smooth and made simple, especially for a first time buyer. The process was smooth and made simple, especially for a first time buyer. More

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⭐⭐⭐⭐⭐ Excellent Service and Quality From the first contact, the team that assisted us was professional, friendly, and really knowledgeable about cars. They helped me find the perfect vehicle for my ne contact, the team that assisted us was professional, friendly, and really knowledgeable about cars. They helped me find the perfect vehicle for my needs and budge More

by century21mmontilla Verified Customer Verified Customer

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It’s been a long time since I’ve purchased a car. The dealership was welcoming and allowed me to take my time in making decisions. I test drove a couple models. Took a few days to think about it. Ret The dealership was welcoming and allowed me to take my time in making decisions. I test drove a couple models. Took a few days to think about it. Returned and made my purchase. Every step through the process was a great experience. Parrish was awesome. He's so polite and helped me understand all facets of the process. No pressure and that was appreciated! I love my new car and will recommend my friends and family to the Frederick MD dealership. What a beautiful building as well! More

by hairsolo Verified Customer Verified Customer

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Shahzad was very knowledgeable and helpful. He explained the specifics of the SUV and made the buying process smooth and unpresssured. He explained the specifics of the SUV and made the buying process smooth and unpresssured. More

by jsh695 Verified Customer Verified Customer

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They were so wonderful and went above and beyond for me. Made sure I found what I wanted and that I could afford it. Made sure I found what I wanted and that I could afford it. More

by Savana Lydard Verified Customer Verified Customer

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Roy Hassan was a dream to work with. He gave me all of the space I could have ever needed to inspect the vehicle I was interested in. He provided all of the vehicle history reports & ser He gave me all of the space I could have ever needed to inspect the vehicle I was interested in. He provided all of the vehicle history reports & service records before I even had the chance to ask. The dealership was even able to have the technician who inspected the vehicle for the state speak with me and address all of my questions. Roy's extensive history with car sales ensured that all of my needs were met. The sales management and GM were all kind & willing to negotiate. The GM of the store took his time to have a genuine conversation with me before Roy & I started the sales process. You don't find this kind of treatment elsewhere. This dealership is ready to do business & make a deal for you.. After all this greatness - they offered me a ride all the way back to my home to drop off my other vehicle & back to the dealer to pick up my truck. Incredible. Please take the time to give them a visit if they ever have a vehicle that could be right for you. Truly an ideal experience. More

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Outstanding customer service & purchase experience. Highly recommend. Integrated team approach. No pressure sales. Thank you Highly recommend. Integrated team approach. No pressure sales. Thank you More

by michelle.bills Verified Customer Verified Customer

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They are fair and forthright. The customer service was outstanding. Most importantly they were not pushy or overbearing. We were shopping following a total loss and needed to wait The customer service was outstanding. Most importantly they were not pushy or overbearing. We were shopping following a total loss and needed to wait on a settlement. They never pressured us to buy before we were ready although the salesman Shaz easy to get in touch with and communicative. He answered all of our questions promptly and set up test drives over the course of two weeks before we were finally ready to buy. Nice experience overall. More

by cnote55nj Verified Customer Verified Customer

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Ceidrick was absolutely a wonderful sales associate. He was patient, personable and professional. He was as very professional in all our interactions with us. The finance associate was also very know He was patient, personable and professional. He was as very professional in all our interactions with us. The finance associate was also very knowledgeable, pleasant and professional. He explained everything clearly and answered all our questions. More

by merlecuttitta Verified Customer Verified Customer

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