Ben Coppola
Ben Coppola at Smith Motor Sales of Haverhill Inc
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Ben Coppola

General Sales Manager

Smith Motor Sales of Haverhill Inc

420 River St
Haverhill, MA 01832

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4.8
111 Reviews

Dealership Experience

18 yrs, 7 mos

Industry Experience

26 yrs, 1 mo

Languages Spoken

English English

4.8

111 Reviews

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111 Reviews of Ben Coppola

June 08, 2024

Dealership Rating
Employee Rating

You suck. You operate an illegal operation. You sell cars that you do not legally own. Worst experience ever. More

by CNHOWE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 12, 2024

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 25, 2024

Dealership Rating
Employee Rating

Dealership was courteous and friendly. No high pressure sales process. Pleasurable experience overall. I would definitely recommend this dealership to friends. Chris Watson was exceptional More

by STACK.D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 29, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 17, 2024

Dealership Rating
Employee Rating

My salesman was Chris Walden,He was very approachable,Heard what I was looking for and how much I wanted to spend,I felt very comfortable with him,We looked on the pc,And I knew what I wante More

by MAGGIEANDBOB57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 18, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your wonderful review! We are thrilled that Chris had the opportunity to provide you with great service. We thank you for choosing Smith Motor Sales of Haverhill Inc and for helping to spread the word about us. Congratulations on your new purchase!

January 17, 2024

Dealership Rating
Employee Rating

A very good dealership with people that really care. Felt very comfortable and no pressure at all More

by alan31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

October 25, 2023

Dealership Rating
Employee Rating

The service department at Smith Motors is absolutely top rate! The reason I drive a Mercedes is because of Smith Motors and your commitment to a good customer service. More

by alan31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2023

Smith Motor Sales of Haverhill Inc responded

Alan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

October 16, 2023

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Employee Rating

Very convenient, they meet your requirements whilst you are waiting to get your car serviced. More

by PATIENCEMUJURU2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 12, 2023

Dealership Rating
Employee Rating

They always take customers first from Sales to Service! Goes above and beyond. Great communication! Can't say enough about this dealership! Always satisfied! More

by RIKER705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2023

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 03, 2023

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Employee Rating

The staff were helpful and communicative! I appreciated the updates and text reminders. Glad they were open Saturday for pick up. More

by Bellebean7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 30, 2023

Dealership Rating
Employee Rating

Nicholas and the team of technicians displayed exceptional skills by promptly diagnosing and resolving the issue with my vehicle. Their professionalism is greatly appreciated. More

by saadjhonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2023

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear Nicholas and the team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 30, 2023

Dealership Rating
Employee Rating

Outstanding dealership, clean, friendly, helpful, welcoming, service department all staff goes above and beyond to provide the best service and information during each visit very thorough Love the More

by NLAWRENCE2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2023

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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