Becky Barruss

I purchased a 2019 Audi E-Tron from Huntley Ford on November 16, 2024, and my experience has been extremely disappointing. After the purchase, I discovered several serious issues that were not disclose November 16, 2024, and my experience has been extremely disappointing. After the purchase, I discovered several serious issues that were not disclosed: • Scrapes on the front left bumper, suggesting prior accident damage. • A cracked front bottom grill. • Cracked leather on the interior armrest. • Malfunctioning rear bearings. • A non-functional Acoustic Vehicle Alerting System (AVAS). • A secondary touch screen that doesn’t work, making it impossible to adjust the temperature settings. The car was shown to me at 7:00 PM in the dark, making it difficult to inspect thoroughly. I later learned the dealership did not perform a used car inspection. When I reached out to the salesman about these problems, he seemed dismissive, saying it was “hard to believe” and offering to get repair estimates—issues that should have been addressed before selling the car. More

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Great service. Very professional and friendly. I was kept up to date on service from start to finish. Very professional and friendly. I was kept up to date on service from start to finish. More

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They’re always the best! Courteous, great follow up and will fix my car right the first time! Courteous, great follow up and will fix my car right the first time! More

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The Huntley Ford staff was friendly and did a great job keeping me updated on my vehicles progress. keeping me updated on my vehicles progress. More

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During my last visit employees I dealt with were quick and professional. Other services my car needed were well explained. and professional. Other services my car needed were well explained. More

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Service dept and part dept is always doing a great job. They do great work and great customer service. They do great work and great customer service. More

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They made everything easy, and the oil change was quick. They also respond when I have a question. They also respond when I have a question. More

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This hands down is the worst place to deal with. From the sales people all the way to the managers. All I wanted to do was buy my wife a new SUV and being out of state they wouldn’t even get me pre- From the sales people all the way to the managers. All I wanted to do was buy my wife a new SUV and being out of state they wouldn’t even get me pre-approved before I get there without physically being there. It’s a 6hr drive to get there or I would need to fly down. When I called to speak to a manager, the sales person told me mangers were by appointment only. I had to ask over and over and the salesman just kept telling me he was just doing his job by not getting his manager. The unwillingness to work with someone out of state is absolutely unacceptable. Why would you turn down business? More

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One of the worst dealership . Don’t honour their online price. It’s all bait and make you drive to dealership and waste time. Don’t honour their online price. It’s all bait and make you drive to dealership and waste time. More

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Very bad and no takecare service on line price and pepper price is different and sale tax and interest rate too price is different and sale tax and interest rate too More

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