Austin Smith
Austin Smith at Regal Acura
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Austin Smith

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.5
15 Reviews
4.5

15 Reviews

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15 Reviews of Austin Smith

October 19, 2024

Dealership Rating
Employee Rating

Chrissy is excellent in helping us get not only good service but always with a smile! We didn’t have to wait long & felt like vehicle Le was all checked out for my trip to Atlanta! 😀 More

by KATS1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman

Oct 29, 2024

Regal Acura responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

October 11, 2024

Dealership Rating
Employee Rating

Very clean facility and great sales people would recommend them Easy transaction with good selection of cars More

by kjj8401
Recommend Dealer
Yes
Oct 15, 2024

Regal Acura responded

Thank you!

September 29, 2024

Dealership Rating
Employee Rating

Service is always great the main reason I go to regal is for Austin Hernandez! More

by Cryslight97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin hernandez

Oct 01, 2024

Regal Acura responded

Thank you so much for sharing your experience with us.

September 19, 2024

Dealership Rating
Employee Rating

Advisers in the Service Dept were friendly and attentive. They provided updates throughout while my vehicle was being serviced. Drivers for the shuttle are always courteous and punctual. More

by CHINGFUE
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shalymov Isaac

Sep 26, 2024

Regal Acura responded

Thanks so much for sharing your experience with us.

September 10, 2024

Dealership Rating
Employee Rating

The diagnostic was more then asked for and what came there for was diagnosed wrong for camera and ac. More

by Tsa3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 12, 2024

Regal Acura responded

We're sorry to hear that you didn't get the result you were hoping for during your visit. We take pride in our services, and we apologize for not meeting your expectations.

Sep 12, 2024

Tsa3 responded

Due to false information given to me would I be able to get a refund on the 250 diagnostic fee charged me? I feel that’s reasonable to do. Please address thank you!

September 04, 2024

Dealership Rating
Employee Rating

Regal is amazing. I’ve been a loyal customer for many years and the truly like a family highly recommend. More

by Sueilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2024

Regal Acura responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

September 04, 2024

Dealership Rating
Employee Rating

Austin always takes care of my vehicle needs along with Chrissy. I’ve used Regal for my car services many years! Highly recommend Regal for all your vehicle needs. Thank you Regal! More

by Sueilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2024

Regal Acura responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers.

May 30, 2024

Dealership Rating
Employee Rating

Nice staff at your location and the communication that takes place with texting customers is definitely the way to go. We drive from Windermere to Lakeland because it’s the nicest Acura & Honda Dealership More

by nasdaqlong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose??- Tire Tech that looked at our tires

Jun 10, 2024

Regal Acura responded

We’re really grateful and appreciate you taking the time to share your experience with us.

May 02, 2024

Dealership Rating
Employee Rating

Everything was great! Great work and great customer service! I will definitely be back again. More

by WATFAM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Regal Acura responded

We are grateful that you took the time out to leave us a review.

April 17, 2024

Dealership Rating
Employee Rating

Everything was ok ! Did not wash or vacuum car! Which was strange seeing that I brought a brand new car from the dealership More

by yat1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Regal Acura responded

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

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