Check out Austin Scott's reviews on DealerRater

November 10, 2024

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This dealer charges much more than other dealers for diagnostics, but they misdiagnosed my car. Lost my trust. Should not charge so much for lazy techs. diagnostics, but they misdiagnosed my car. Lost my trust. Should not charge so much for lazy techs. More

by jwtalbert

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Recommend Dealer

No

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Nov 11, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

November 10, 2024

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The noise it was taken in to be fixed is now louder than it was before we went and nobody is returning calls. it was before we went and nobody is returning calls. More

by ZF

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Recommend Dealer

No

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Nov 11, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

November 03, 2024

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Although my vehicle repairs were not completed in the 72 hours that my vehicle was at the shop, Austin made it right by completing a full detail on my Wagoneer. hours that my vehicle was at the shop, Austin made it right by completing a full detail on my Wagoneer. More

by khaydu80

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Recommend Dealer

Yes

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Nov 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 20, 2024

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I took my car in for repair on August 2nd. I never got it back. I have a nagging feeling that if I'd taken my beautiful Chrysler 200 Convertible to Frisco or Plano Chrysler dealerships the ser I never got it back. I have a nagging feeling that if I'd taken my beautiful Chrysler 200 Convertible to Frisco or Plano Chrysler dealerships the service would have been quicker and had a much different resolution. Every step of the repair process was excruciatingly slow and tedious. I feel like this service department is too new and understaffed / under-talented to perform repairs quickly and correctly. Note: this is my third or fourth trip to Shottenkirk this year, with some repairs needing to be repeated. One of the services performed earlier this year was a coolant system flush. My car died from overheating; do the math. I did not consider this dealership when i purchased a new car. More

by Commodore78

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Recommend Dealer

No

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Oct 21, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

October 10, 2024

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Excellent service Austin was outstanding! I highly recommend this dealership for all your Dodge and Jeep vehicles I highly recommend this dealership for all your Dodge and Jeep vehicles More

by dr.g

Verified Customer

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Recommend Dealer

Yes

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Oct 11, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 06, 2024

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Austin is great! He is super knowledgeable and always friendly! His communication skills are top tier! Excellent customer service! He is super knowledgeable and always friendly! His communication skills are top tier! Excellent customer service! More

by washington_dequan

Verified Customer

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Recommend Dealer

Yes

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Oct 07, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 30, 2024

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Austin is awesome! He always addresses anything I need and makes sure I am seen to in a timely manner. due to Austin, I have recommended several of my friends with Dod He always addresses anything I need and makes sure I am seen to in a timely manner. due to Austin, I have recommended several of my friends with Dodges to use him exclusively! More

by kiwi0

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Recommend Dealer

Yes

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Oct 01, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 22, 2024

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She was very helpful in finding out what was wrong with my vehicle and very professional. my vehicle and very professional. More

by reidgstewart2

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Recommend Dealer

Yes

Other Employees Tagged: Will Gonzalez, Jeff Kingsley, Jordyn Runte, Hunter Ingram, Manny Flores, Gary Chapman, Paul Aceto, Lillie Waller, Lacey Skelton

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Sep 23, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 01, 2024

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Great service from you and the crew at this amazing company and the team. Thanks company and the team. Thanks More

by brent_scott

Verified Customer

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Recommend Dealer

Yes

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Sep 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Brent, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

Sep 04, 2024 -

brent_scott responded

I always ask for Austin when I go. He’s there number one service guy for sure.

Sep 04, 2024 -

brent_scott responded

I couldn’t ask for a better experience from a car dealership

August 31, 2024

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Austin Scott is the best service advisor I’ve ever worked with!! So honest and trustworthy with!! So honest and trustworthy More

by vivianp.zabala

Verified Customer

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Recommend Dealer

Yes

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Sep 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!