Manny Flores

I took my vehicle in for assessment of a flashing check engine light. Cody was very quick to respond and listen to my concerns and documented what I described. The technician notes were very thorough and s engine light. Cody was very quick to respond and listen to my concerns and documented what I described. The technician notes were very thorough and showed that he was aware of what I told the service representative when I dropped off my vehicle. They fixed the problem and made sure there were no other problems before washing and returning my vehicle to me. More

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Satisfied with dealership, felt like Joshua the sales rep was very knowledgeable, but having to run back-and-forth to management to get the OK on which vehicle to show me was a little time-consuming. Joshua was very knowledgeable, but having to run back-and-forth to management to get the OK on which vehicle to show me was a little time-consuming. Joshua was knowledge could’ve probably spread that process up quite a bit just with our dialogue to each other. More

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Lacey scheduled service and the shop performed the maintenance promptly. Lacey also arranged a good price. Work was performed on a non-CDJR auto. Very pleased. maintenance promptly. Lacey also arranged a good price. Work was performed on a non-CDJR auto. Very pleased. More

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Sad that I had a problem with my low mileage truck, but great tgat I have a phenomenal service advisor… Cody is an exceptional employee and he deserves my sincere gratitude… Also, many thanks to the mechan great tgat I have a phenomenal service advisor… Cody is an exceptional employee and he deserves my sincere gratitude… Also, many thanks to the mechanic who solved the problem with my truck. More

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Our truck is less than a month old… The question asked was it purchased at Shottenkirk… Since it wasn’t purchased there we were told that no loaner vehicles were available… so the dealer that we purchase was it purchased at Shottenkirk… Since it wasn’t purchased there we were told that no loaner vehicles were available… so the dealer that we purchased it from delivered us a loaner to our house… I still had to drive an 1.1/2 each way to pick up my wife from work… See also had to get room in a hotel because the vehicle was dead when she came out of the clinic at 8:30pm. More

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We bought our new vehicle from Shottenkirk and were beyond impressed with the quality of the customer service. From the beginning with Sales Consultant, Cobye Baldwin, our experience was positive. We h beyond impressed with the quality of the customer service. From the beginning with Sales Consultant, Cobye Baldwin, our experience was positive. We have bought many new cars over lifetime and this was the best experience we have ever had. This dealership makes sure you connect with the Customer Relations representative, Valeria Gutierrez and the Service Advisor, Lacey Skelton. Both these individuals are top notch. Valeria sat in the vehicle with us and made sure we understood how everything worked and helped us set up customization. Mike, the Sales Manager and Abraham, the General Manager were very helpful and friendly. I highly recommend Shottenkirk if you are looking for a new or used vehicle. Ask for Cobey. He will take care of you. More

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She was very helpful in finding out what was wrong with my vehicle and very professional. my vehicle and very professional. More

by reidgstewart2 Verified Customer Verified Customer

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