Austin Aufie | Page 50

I have been widowed this year and Austin Aufie has been compassionate and very helpful. Austin and my husband had a great working relationship and we trust Austin and his recommendations. The service dep compassionate and very helpful. Austin and my husband had a great working relationship and we trust Austin and his recommendations. The service department is always ready when I arrive. More

by JOHNGRINNELL Verified Customer Verified Customer

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The service department is reliable honest & sincere. We have four Honda vehicles & running great thanks to the staff. Matt is a great person for Honda have four Honda vehicles & running great thanks to the staff. Matt is a great person for Honda More

by COLLSLAU71 Verified Customer Verified Customer

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When I came in for an oil change I asked about coupons and was told their were none. I had an issue with the brake light coming on intermittently. I was not addressed. I left and ended up coming back 4 and was told their were none. I had an issue with the brake light coming on intermittently. I was not addressed. I left and ended up coming back 4 days later. I have always used Matt and he was off that Friday and I had a different service writer. I basically don't trust the other service advisors. I used to be able to count on John Walsh when I had problems with service but since he has left I have no one to talk to about my concerns. I have been a Basney Honda customer since the 80s, but have been disappointed as of late with the service. I usually go to Florida for the winter but decided not to this year. I have found a good dealership down in Tampa and have been putting off service until I get down there. Can't trust Basney dealership anymore unless Matt is there. More

by KENVANNEVEL Verified Customer Verified Customer

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Very prompt and courteous .Clean showroom . Explained the problem with my car and the repair was efficient.The waiting room had a nice TV and refreshments problem with my car and the repair was efficient.The waiting room had a nice TV and refreshments More

by leonard1405 Verified Customer Verified Customer

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Service guys were great. Sales guys weren’t wearing masks which was scary. I work in healthcare and that was vary unsettling especially knowing the local hospitals’ ICU’s were operating at 104%+ capacity jus which was scary. I work in healthcare and that was vary unsettling especially knowing the local hospitals’ ICU’s were operating at 104%+ capacity just 3 weeks prior. People are dying and your sales team doesn’t seem to care. I’m in the market for a new Ridgeline and idk if I can buy from Basney or not after this carelessness. Stay safe! More

by TheDarkKnight Verified Customer Verified Customer

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I really appreciate the shuttle service because it allows me to drop off my car without depending on others. Everyone is professional and efficient. Everyone makes me feel like family me to drop off my car without depending on others. Everyone is professional and efficient. Everyone makes me feel like family More

by SANDRAORLOWSKI1100 Verified Customer Verified Customer

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Basney Honda has gone above and beyond with a recent engine repair on our Odyssey. If you are looking for a new vehicle or repairs, I highly recommend Basney Honda! engine repair on our Odyssey. If you are looking for a new vehicle or repairs, I highly recommend Basney Honda! More

by tsak15 Verified Customer Verified Customer

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Seemed like the customer was an inconvenience. Communication within and between other departments was poor. The problem still is not resolved but I guess it is the best they can do. Communication within and between other departments was poor. The problem still is not resolved but I guess it is the best they can do. More

by RRSWIHART Verified Customer Verified Customer

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The driver of the shuttle does not use the mask properly. He leaves his nose uncovered. I reported this to the dealership and got no response. This kind of behavior is dangerous for everybody! Otherwise all He leaves his nose uncovered. I reported this to the dealership and got no response. This kind of behavior is dangerous for everybody! Otherwise all A1. Great service. More

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Great customer service 10/10 they was really nice and friendly and it’s didn’t take no time for them to fix my airbag friendly and it’s didn’t take no time for them to fix my airbag More

by curtislewis23 Verified Customer Verified Customer

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