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Toyota of Scranton responded

Dear CCHOLMES45, Thank you for sharing your great experience with us! We're glad to hear that everything was explained clearly, the service was timely, and you found our waiting area comfortable. Your satisfaction is important to us, and it's wonderful to know we met your expectations. We look forward to serving you again soon! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear CVLUSSO, Thank you for your wonderful review! We're delighted to hear that you were impressed with our dealership, service department, and professional staff. Your recommendation means a lot to us, and we’re glad we could provide you with a positive experience. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

JIMJOYSHEL, Thank you for taking the time to share your positive experience with Toyota of Scranton. We're delighted to hear that you received quick service and found our team to be friendly. Your recommendation means a lot to us, and we’re glad to know that we met your expectations. If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear Musil, Thank you for your feedback and for acknowledging the efforts of our repair and service staff. We apologize for the inconvenience you experienced with the defective part in your recently purchased used car. Your satisfaction is important to us, and we strive to provide quality vehicles and service. Please reach out to us directly so we can discuss your situation further and see how we can assist you. Best regards, The Toyota of Scranton Guest Experience Team 570.702.8776

Toyota of Scranton responded

CEREBUS875, Thank you for your wonderful review! We're delighted to hear that you found our staff to be honest and customer-focused. We strive to treat each customer as our top priority, and it's great to know that this commitment resonated with you. We look forward to serving you again in the future! Regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

REBECCAWALKER7, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at our dealership. Our team takes great pride in providing friendly, professional, and timely service in a clean environment. We're also glad you enjoyed the snacks and found our shuttle service to local shopping centers convenient. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Cappy, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and are glad to hear that you found our employees friendly and accommodating. We appreciate you taking the time to complete this review. We understand you have had some disappointing experiences when servicing your vehicles. We have had discussions regarding those experiences. We did our best to assist with an issue recently. We value your loyalty as a customer who has purchased two vehicles from us, and it is our priority to regain your trust. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in our service. Regards, Mary Jo Prenp Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear FEDERALLOCK, Thank you very much for sharing your feedback with us! We're delighted to hear that you had a positive experience during your visit to Toyota of Scranton. Ensuring a professional and courteous service in a pleasant atmosphere is paramount to us, and we're glad to know that you felt welcomed and well-informed throughout your time with us. Providing prompt greetings and transparent details of service are essential aspects of our commitment to customer satisfaction. Your kind words are greatly appreciated and serve as encouragement for our team to continue delivering excellent service to all our customers. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Thank you once again for choosing Toyota of Scranton. We look forward to serving you again soon! Warm regards, Mary Jo Preno Guest Experience

Toyota of Scranton responded

Dear SLACKED284, Thank you for taking the time to leave us your feedback. We're glad to hear that you found our service to be straight forward and timely. We understand concerns about pricing, and we strive to provide value along with our quality service. We aim to offer competitive pricing while maintaining the high standards that our customers expect from Toyota of Scranton. We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any questions or would like to discuss your experience further, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JAIELLOSR, Thank you for taking the time to share your experience! We're thrilled to hear you had an excellent visit. Your satisfaction is our mission at Toyota of Scranton. Warm regards, Service Team Toyota of Scranton