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Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
69 Reviews
4.7

69 Reviews

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69 Reviews of Ashley Neely

December 09, 2025

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Employee Rating

Not up to their usual standards. Car was late being ready and they had to be corrected/reminded on the tire pressure. Also no car wash. More

by Mpritchett
Recommend Dealer
No

Other Employees Tagged: Ashley Neely

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November 25, 2025

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Everyone there makes me feel at home. Very good experience. Everyone seems to care that I am taken care of. More

by sterling24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Franco D. Casalinova, Tony Zuppe, Mike Robinson

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Nov 25, 2025

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 20, 2025

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On 10/28 I was told that TPMS was not covered and when I was there on 11/19 for the other side I found out it was covered and asked about a refund and wanted to speak with a manager. I also told them I spo More

by Naye Love
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Kirchenbauer, Scott Spath

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Nov 21, 2025

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 14, 2025

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I've been a customer for about 3 years. My last experience was horrible. It will take more than a few sentences to explain. More

by Duane
Recommend Dealer
No

Other Employees Tagged: Ashley Neely

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Nov 16, 2025

Ken Ganley Ford Norton responded

Hello Duane, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 11, 2025

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Mobile mechanic is knowledgeable and very dependable. He has worked on our Ranger and ford fusion and we were very pleased with the results. More

by Klurv125
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

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Nov 11, 2025

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!

November 09, 2025

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Employee Rating

For Ashley a 5 Both Ashley and the way she handled the warranty company was helpful and gave me fast responses just as well .. you guys are awesome More

by kreighbaumjeremy365
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Nov 09, 2025

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 27, 2025

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Rude is an understatement. When you ask Ashley to speak to her manager, she will just transfer you to a different service advisor and not to her manager. More

by Anpelczar
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Recommend Dealer
No
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Oct 27, 2025

Ken Ganley Ford Norton responded

Hi Adrienne, we are sorry to hear that you were not satisfied with your recent visit to our service department. Our records show that you brought your vehicle in on June 4, 2025 and that at that time your brakes measured at 5 mm. We cannot replace brakes unless they are 2 mm. During that visit, Ashley informed you that you should get your brakes repaired when you come back for your next oil change. At this visit your mileage was at 54,187 miles. You returned on October 17, 2025 and your vehicle now had 65,381 miles on it (11,194 more than your previous visit). The recommended oil change interval is every 5,000 miles, which you were more than double passed. Had you returned within the recommended 5,000 miles parameter, your vehicle would have still be under the warranty guidelines. In addition to putting that many miles on your vehicle, the extended warranty that you purchased from your vehicle point of purchase had expired with an expiration of 5/3/2026 or 61,000 miles, whichever comes first. We contacted Ford for you but unfortunately, we do not make the rules for warranties, and we did not sell you the warranty to you. We understand your frustration, and we did give you a discount on your brakes, but that's all that we are able to do for you. We have all of this conversing between you & Ashley in writing as well. In regard to Ashley transferring you to a service manager, she did forward you to Scott who is our acting manager while the head service manager is on vacation. If you would like to discuss this further, our service manager John will be back tomorrow 10/28 and you can reach out to him at jkirchenbauer@ganleyauto.com or # 330-745-9081.

Oct 28, 2025

Anpelczar responded

In response to your reply…on my prior visit that you spoke of when I also still had my warranty, I asked you Ashley to check the brakes that consists of both the pads and the rotors but the service team did not check the rotors (they were pulsing when braking). Per Fords recommendation, when customers complain of brake issues rotors are supposed to be checked. Your team did not and set me home that put my safety at risk. But hey at least you discounted the brake job by a couple hundred dollars which generally means you were at fault to begin with. Also, I would have returned at my scheduled oil change if your service department would have reset my cars reminder or put a sticker on my windshield. Another thing your service department did not do. I did call in regarding that after and you told me it wasn’t a big deal and if I wanted to I could drive 35 minutes back to your location for you guys to reset it. My car never sent me an alert that it was due because again to my point your service department is incompetent. Don’t worry I will NEVER trust your group with my car or my family’s safety in the future.

October 15, 2025

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I can’t believe how easy they made the process for warranty work. From courtesy ride to home and back and a surprise car wash. Ken Ganley Ford went way above! My mechanic was right when he said Ken More

by Tfdsam
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Workmanship
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Recommend Dealer
Yes
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Oct 15, 2025

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

October 10, 2025

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I have always received A1 treatment and service at Ganley Ford, and this time was nothing short of it. Thanks again to ALL of the kind staff and skilled mechanics! More

by M. J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Mike Robinson , Willie Wright

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Oct 10, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 09, 2025

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The service was quick and easy. They communicated with me very well. I would go back. More

by goodthts1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2025

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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