Ashley Aldredge | Page 13

Great service, excellent communication, appreciated the effort to get me a loaner vehicle since mine had to stay at the shop for a while. Thanks Tynans, I'll always come back! effort to get me a loaner vehicle since mine had to stay at the shop for a while. Thanks Tynans, I'll always come back! More

by SILVERJOY2003 Verified Customer Verified Customer

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The reason for 3 stars is communication and slow service with no updates. I made an appointment for a Tuesday morning which to me says on Tuesday morning my vehicle will be looked at. I was told it would be with no updates. I made an appointment for a Tuesday morning which to me says on Tuesday morning my vehicle will be looked at. I was told it would be 24-48 for diagnostics. I called Wednesday for an update and was told that they would need until Friday to get to my car. I asked if I could get a loaner car as it was going to be difficult to manage work and classes much longer if it was going to be longer than the 24-48 hours. There was nothing available. No one had touched my car except to move it until Thursday. Friday I got my estimate and was told it would take until Tuesday to get the work done. This time I was able to get a loaner car. I heard nothing again until the following Wednesday that my car was done. A day after I was told my car would be done. The solution to my frustrations would be updating me on a regular basis, and if I have an appointment on a Tuesday and my car can’t be looked at, either offer me a loaner or ask me to bring it back on a day that it can be looked at. This was a very frustrating experience when I am spending a lot of money. More

by wng4 Verified Customer Verified Customer

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The check-in prices and service was so accommodating and friendly! I really appreciate how easy they made the whole process. Thank you! friendly! I really appreciate how easy they made the whole process. Thank you! More

by Diana Verified Customer Verified Customer

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They are really friendly and give you all the information about what they are doing to your car will go back about what they are doing to your car will go back More

by CHARMAINEBADY211 Verified Customer Verified Customer

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Not good this time around unfortunately. In fact if we didn’t have the lifetime power train warranty, I don’t think we would ever be back. We had a service which was an expensive one this ti In fact if we didn’t have the lifetime power train warranty, I don’t think we would ever be back. We had a service which was an expensive one this time (over $1000). So when we were asked if we wanted to pay 100 dollars to change the air filter which takes 3 minutes to do, I declined. The air filter however was covered with debris (hence why it needed changed) but rather than at least dump the loose debris off of the filter before putting it back in, they shoved it back in with all of the loose stuff then falling into the fan. This would have literally took one second to dump off, but I think someone was upset we weren’t paying to get it done so they wanted to teach us a lesson or something. Bottom line is, we brought the vehicle in with no problems and left with problems. It now make a sound with the heat/air. A car should not be worse off after leaving a shop. I did voice concerns which fell on deaf ears unfortunately. More

by MERANDAGIB13 Verified Customer Verified Customer

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Ashley was wonderful, talked me through the service and what tires were available vs what would need to be ordered. I very much appreciated her transparency and helpfulness throughout the process. The enti what tires were available vs what would need to be ordered. I very much appreciated her transparency and helpfulness throughout the process. The entire team at Tynans has always been nothing short of amazing. More

by ANDYFENDEL Verified Customer Verified Customer

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I only have good things to say about my experience at Volkswagen workshop. They are very efficient and friendly. 😊 I really recommend them. Volkswagen workshop. They are very efficient and friendly. 😊 I really recommend them. More

by Alicia Flores A. Verified Customer Verified Customer

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Ashely makes customer service enjoyable. Great atmosphere. Fast service, not trying to oversell you anything Great atmosphere. Fast service, not trying to oversell you anything More

by EDJNOBAPTISTE Verified Customer Verified Customer

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Their service is quick and price is very reasonable. Even gave me a discount without asking for it. Even gave me a discount without asking for it. More

by Teddhan Verified Customer Verified Customer

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Great quick and fair service! And thank you for washing the DÍA off my car ! And thank you for washing the DÍA off my car ! More

by MATTWHITCOMB Verified Customer Verified Customer

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