Arturo Gonzalez
Arturo Gonzalez at Beck & Masten Buick GMC South
Refer Me

Arturo Gonzalez

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

Contact Me
4.4
149 Reviews
4.4

149 Reviews

Write a Review

149 Reviews of Arturo Gonzalez

October 22, 2024

Dealership Rating
Employee Rating

Great service from staff and from loaner car service. Finally got car serviced in a timely manner. More

by BSMITH0990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 02, 2024

Dealership Rating
Employee Rating

Quick service and answered all my questions when I asked anything about my truck and their services More

by Macuellar28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

Apr 05, 2024

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 30, 2023

Dealership Rating
Employee Rating

I got an old changed, tires, rotated, and a wash and ride about an hour. Very friendly and amazing customer service. More

by CBURGESS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2023

Beck & Masten Buick GMC South responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 26, 2023

Dealership Rating
Employee Rating

Great service from the professional and friendly team that made the purchase of our new GMC easy 😀. More

by Kbrew35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi , Frank Nolden, Luis Rodriguez

Apr 27, 2023

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 18, 2023

Dealership Rating
Employee Rating

I am come to your facility several times and unfortunately. I've had problems the last time charge me. $777 for a thermostat change and didn't put the proper amount of antifreeze in my radiator More

by drdthekid61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 20, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

Dealership Rating
Employee Rating

Great dealership with great people who work there. .Getting thing done quickly. Thank you beck and master More

by M-coston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2023

Beck & Masten Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2023

Dealership Rating
Employee Rating

I was real please with the service I received when I stop by to have my car check out ..They found the problem and took care of it in a kindly manner.,I was very pleased with the service I received. Thank Y More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2023

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2023

Dealership Rating
Employee Rating

It’s ridiculous you send these things for me to fill out and I respond and no one gets back to me. I had a awful experience because three days after I had service my car stopped and now it has to have the e More

by SETH54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 21, 2023

Beck & Masten Buick GMC South responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 22, 2023

SETH54 responded

Greetings, It seems odd that I would have an auto-generated response to a complaint with such concerning facts. Regardless, I would like for somebody to contact me and go over some of the options that I would have in this situation. I’m currently paying for a 100k vehicle to set up at the dealership and have its engine replaced after only driving it for around six months. I don’t think it’s a good look for GMC to sell a new 2022 yukon Denali for 100k only to have it breakdown leaving me stranded on the side of the road for hours 100miles from my home requiring an engine replacement with absolutely nobody reaching out for assistance to provide a vehicle to drive in the interim or a solution moving forward. I contacted the dealership requesting options in regarding trading the vehicle in and get into new vehicle and I’ve never been contacted again. Currently I’m driving a rental car at the cost of $500 a week and there’s no end in sight to the amount of time that it’s gonna take for an engine to be replaced. I have zero confidence that vehicle will be operating at the same quality and specs that it was or should’ve been when it came off the assembly line. This is not a vehicle that I purchased or want to continue to drive so this is something that needs to be taken care of.

March 18, 2023

Dealership Rating
Employee Rating

Excellent service Luis Morales was really helpful, he should really be considered a finance position. More

by MORALESLUIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 11, 2023

Dealership Rating
Employee Rating

Helpful Service Repts, not pushy, but informative, giving you good advice. Willing to let you decide what and when you want to proceed with the work that needs to be done to your automobile More

by Grandmaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

1
...

Dealership Inventory (572 Vehicles)

used 2022 Toyota RAV4 car, priced at $26,934
2022 Toyota RAV4
used
Ruby Flare Pearl exterior
Automatic
Front-wheel Drive
used 2021 GMC Sierra 1500 car, priced at $25,788
2021 GMC Sierra 1500
used
Quicksilver Metallic exterior
Automatic
Rear-wheel Drive
used 2018 GMC Sierra 1500 car, priced at $27,704
2018 GMC Sierra 1500
used
Summit White exterior
Automatic
Rear-wheel Drive
used 2018 Ford F-150 car, priced at $32,581
2018 Ford F-150
used
White Platinum Tri-Coat Metallic exterior
Automatic
Four-wheel Drive
used 2023 GMC Terrain car, priced at $24,883
2023 GMC Terrain
used
Summit White exterior
Automatic
Front-wheel Drive
new 2025 Buick Encore GX car, priced at $34,377
2025 Buick Encore GX
new
White exterior
Front-wheel Drive